The serta pillow arrived with a few snags already on the cover therfore I'm not impressed that it will last long term without causing tears/holes which is why I say 4 of 5 stars. The overall comfort of the product was great it was like sleeping on a cloud. I alternate between back and side sleeping and it was comfortable in both positions. I would definitely like to see how it holds up after washing since the inside material is different from the cottom material pillows im used to and how that effects the timeframe of need for replacement. At this time though I would consider buying a few more.

I absolutely love this pillow set! It is plush, but not so thick that it will hurt your neck. The cooling feature is definitely a plus! I usually get hot at night, but sleeping on this pillow keeps my head cooler. I slept so well when using this pillow compared to the other pillows that I have on my bed. And Serta is such a great brand! I would definitely recommend this pillow!

Comfy to rest on. The pillow is made up of many small pieces of memory foam, instead of a large block style, which allows you to really fluff and mold it into any comfortable shape you desire. I can’t say I noticed any ‘cooling effect’, it really just felt like it maintained my body temperature. Overall, I slept well with it.

Pillow is very flat, not enough filling. When first purchased I thought this would be a very fluffy pillow, but once you lay on it, it compresses too flat. I will take the second pillow stuffing and add to the first and see if that helps. Very disappointed in this pillow.

This pillow is larger than I imagined that it would be. Most pillows are flatter so this one took getting used to. Once I got used to the pillow’s size, I realized I don’t need to use my arm/hand to prop my head up. It allowed me to lay comfortably without the additional support! I no longer need 2 pillows, one is sufficient.

These pillows are nicely made, they are firm, but fluffy in a sense. They have a nice 'case' over them already, so you don't necessarily need a pillow case. My baby tends to sweat a lot from her head & we haven't had any of that while using this pillow. I really like that it holds a firm shape when laying on it, so you don't need additional pillows to prop yourself up or to get a better head position.

I really love the firmness of this pillow. It is perfect for propping up in bed and not too soft. The memory foam gives it some softness and is very comfortable, but over all it is pretty firm and supportive throughout the night. Unfortunately, it does not seem to draw heat away for its cooling feature.

These pillows are amazing! They replaced my $40 “custom” pillow. The gel molds to your head and keeps the perfect firmness and softness. The cooling is perfect for a hot sleeper like myself. Even with a pillowcase on, both side of the pillow is the “cool side of the pillow”.

I recently got this pillow and i do like it a lot. The reason for a p 4 star review is the pillow is a bit thinner than my last and dose not give the neck support my last one did. I love the cooling aspect of the pillow combined with the good support for the neck and head.I wish it was a slightly plushier pillow. Overall a solid choice for a night sleep

It’s really hard for me to find a decently supportive pillow and I’ve had the same one for way too long. I felt there was adequate support with this pillow. I also seem to run hot at night and didn’t have that issue the first couple nights using this! The only downfall is I enjoy king size pillows so the smaller size is something I need to get used to. Otherwise I definitely recommend! My son ended up stealing the second on because he loved it so much!