The pillows reeked of a very strong paint smell when we took them out of the bag. We let them sit for a week to let the smell fade and then my husband slept with the pillow one night and had intense neck pain the next morning. It was hard for him to turn his head to the side and he was in so much pain that he had to go to the chiropractor to get some relief.

I was very excited about these pillows when they arrived, as they were plump and squishy. After sleeping on it for a week, here are my thoughts. I am enjoying it still and it has not caused me any pain. However, I am disappointed because it seems to have lost it's fluffiness and goes flat as soon as lay my head on it. It has not held up as well as I was hoping. I'm still using it and will continue to use it until it will not puff up any more.

These pillows are soft, plush and comfortable. I like that is has a zip cover for easy washing. The only thing that I didn't like is that it the pillow itself doesn't do a good job on cooling. There is bits of gel foam instead of one flat cooling gel pad. At the price point and overall comfort of the pillows I give them 4 stars. I would purchase more for myself but not for my husband who gets hot at night.

These pillow are great for those who want a nice firm pillow. They are very firm! I didn’t feel the cool touch through the pillowcase, I’m not sure how the cool touch part of the pillow would work With a pillowcase on it. All in all, if you like a firm pillow, this is your pillow!

As soon as I took these pillows out of the bag I knew they were going to be amazing. They are well made and great quality. I’ve had zero neck pain since using them. I also really enjoyed that they came with a pillow case already on them and you can just throw the whole thing in the wash.

Pillow was extremely comfy! I tend to sleep hot and wake up with my hair sweaty, but this pillow truly helped. My husband used the 2nd one and he loved it too! After having used it a couple days, I’ve noticed I’ve woken up feeling more refreshed. Will definitely order again!

Pillow is extremely comfortable.I am a back sleeper and woke up in the morning with no more achy neck pain. My husband is a side sleeper and was pleasantly surprised with how comfortable the pillow was but also that it kept him cool throughout the night. We will definitely continue to purchase more Serta cooling gel memory foam pillows.

When I got the pillows I opened them and thought they were not going to be the best at all. When I did use them I was wrong they were comfy with a nice softness for my neck. Especially while camping, with the cold air it made it very cooling and even more comfy!

Both me and my husband have taken each pillow to test it out. I was sleeping on it for about a week, i couldn't handle it anymore. I have neck problems since April, after car accident and still trying to find a good one. And this is not a good one for me, i was waking up with even more stiff neck and more pain. My husband tried it for 2 weeks, and was very happy to go back to his normal normal pillow, it doesn't provide any support that is needed.

Ive really enjoyed this pillow. Its offered the right amount of firmness and fluffyness that I like. Your head just rest in it but doesnt sink in. Im a sideway sleeper and it helps keep my head level and not bent but also works great when I back sleep.