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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,070 ratings3,674 reviews
  1. 5 stars57% (4,601)
  2. 4 stars15% (1,199)
  3. 3 stars10% (824)
  4. 2 stars6% (501)
  5. 1 star12% (945)

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Showing 701-710 of 3,674 reviews
Oct 2, 2023
Reviewer name: Taylor
5 out of 5 stars
5 out of 5 stars review

Comfy pillows!

I love memory foam pillows and am pretty picky, but I was pleasantly surprised with this pillow! My husband and I have both used these pillows for about a week, and we quite like them. These pillows are softer and more fluffy than most memory foam pillows. I wasn’t sure if I would like this, but it’s actually quite nice. I used to wake up sometimes with a sore neck using other memory foam pillows, but I don’t anymore. You can even throw the whole pillow in the washing machine! They do have a slight smell, but that is to be expected with memory foam (and lessens over time) and does not detract from the quality of the product. Overall, we are quite pleased with this product!

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Sep 29, 2023
Reviewer name: Pillow
5 out of 5 stars
5 out of 5 stars review

Great pillow

Received this amazing pillow and by far it competes very well with my Casper one I used prior. This one has cooling and I have noticed a huge difference with how much cooler my head is thru out the night. Would definitely recommend this pillow. Not only does it stay in shape and doesn’t flatten by morning.

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Oct 4, 2023
Reviewer name: Steph293
5 out of 5 stars
5 out of 5 stars review

Love it! 10/10

I am currently 36 weeks pregnant and absolutely loved this pillow. As soon as you lay on it, it adjusts to your body and feels super comfortable. The gel inside the pillow is always cool and being pregnant I am always sweaty and hot. This pillow helps me feel better through out the night and I get a much better rest!

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Oct 11, 2023
Reviewer name: Yeraded06
5 out of 5 stars
5 out of 5 stars review

Amazing ing pillows

These pillows are very comfortable they actually shape to my head and i sleep so comfortable. And i dont get hot either the cover is soft and cooling . My other pillows don't shape like this serta pillows. I have used these pillows for the last week and my sleep has improved so much more

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Oct 14, 2023
Reviewer name: Sleepy sleeper
5 out of 5 stars
5 out of 5 stars review

Not your average memory foam pillow

These pillows are not at all what you think when you hear memory foam pillow, instead of a brick of foam they are made with chucks of foam so they are very comfortable and contour easily to your neck and back. So they are the most comfortable pillow I have ever used, and additional to being comfortable as the label says they are a cool pillow usually I get up a few times through the night to flip over my pillow to keep it cool but I can sleep though the night and they stay cool the entire time. Lastly the pillows are amazing at keeping their shape, just a little fluffing and they are like brand new! 10/10 highly recommended.

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Oct 11, 2023
Reviewer name: Cait
3 out of 5 stars
3 out of 5 stars review

Comfortable but not for me

I waited to write this before I slept on it for a week so I could be accurate as possible. The reason it gets 3 stars off the bat is because it is called “cooling” and definitely felt hot to sleep on. I’ve also been trying to go more natural with products I use, especially ones I spend so many hours sleeping on. Seeing it’s made of polyurethane foam and the smell that came out of it when I opened it was an instant turn off. I let it air out for 2 days before attempting to sleep on it. The smell did dissipate and the outside cover is cotton based I believe, but just knowing I was sleeping inhaling chemicals made me decide not to use them any longer. All that said, if you don’t care too much about what it’s made of, it is a very comfortable pillow that bounces back to its shape very easily. If anything I’ll use these to fill the decorative pillow cases that I take off my bed at night.

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Sep 25, 2023
Reviewer name: Momof3
4 out of 5 stars
4 out of 5 stars review

Good pillow

I got 2 pillows for the master bedroom and were much needed. They are a little firmer than I like, but my husband loves it. He is a hot sleeper and they definitely kept him cooler at night. They do offer a cooling sensation for some time without the use of a pillow case. I would recommend these pillows and will buy some.

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Oct 6, 2023
Reviewer name: Nicki
2 out of 5 stars
2 out of 5 stars review

Stinks

So it’s very stinky! Strong odor that is headache inducing and I’m hoping the smell fades away but it’s very like plastic and paint kind of smelling.. harsh. Lumpy and really firm but I do like that it seems like you could add or remove some of the foam if needed. Personally not my favorite serta pillow I’ve ever had… there’s way better serta pillows on the market. This seems like a miss to me but other than the smell and lumpiness the actual pillow and case design is interesting.

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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Oct 5, 2023
Reviewer name: Momto3
4 out of 5 stars
4 out of 5 stars review

Cooling memory foam pillows

When I first received these pillows they looked lumpy and uncomfortable. I’m not sure about how they put the foam in them but they were not like anything I have experienced. To give a little background, I sleep with an ergonomic pillow every night and if I don’t have it I can feel it in the morning. I have probably 10 different pillows in my house that I have tried and they all made my neck hurt. I figured I’d give this one a try. I used the pillow for a week before I wrote this review, just to give it a fair shake. I loved the cooling gel in it as I sleep hot and am constantly under a fan. This is my favorite feature and I am honestly going to miss it. I liked the feel of the pillow itself and felt as though it gave plenty of support. The foam was not too soft or too hard and molded nicely to my head and neck. With that being said, I am not able to keep using the pillow as it pushed my neck out of place and I had to get an adjustment. For me, the pillow was a little too full and did not give enough where I need it. I had given one to a child of mine and my fiancée and they LOVE the pillows telling me it is some of the best sleep they have gotten in a while! My recommendation, if you have neck issues already, stick with an ergo pillow. If not, I’m told, these pillows are fantastic!!

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Oct 14, 2023
Reviewer name: Joli J
2 out of 5 stars
2 out of 5 stars review

Uncomfortably Overstuffed

I purchased the Serta Gel Memory Foam Cluster Pillows with high hopes, but unfortunately, my experience hasn’t been great. These pillows are seriously overstuffed, which made it difficult to sleep comfortably. What’s worse, they caused an unnatural arch in my neck overnight, leading to neck pain in the morning. I had hoped that with time, they might become more comfortable, but that hasn’t been the case so far. I’ve used them for a while, and the issues persist. I’m disappointed with my purchase and would not recommend these pillows to others looking for a good night’s sleep.

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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the sleep experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!