I have had a cooling pillow for several years which I also purchased at Sam’s Club. I was excited to hear they now carry the Serta Cooling Gel Memory foam pillow. After using it, the Serta pillow is soft and comfortable. I would rate the pillow softness as medium, not too firm and not too soft. I measured it as 23”L x 18”W x 7”D I found the cooling effect is very slight, if any. However it did seem to regulate my temperature. So if I was warm, the pillow didn’t also get as warm like my previous pillows without the cooling foam. At least that is what it seemed like to me. If you are suffering from hot flashes, for example, I don’t think this pillow will help with extreme body temperature changes like that. I was happy to hear that everything included with the pillow except for the pillow cover, was made and assembled in the USA. The pillow is also machine washable too! The pillow case has a zipper and so does the actual pillow. The instructions don’t mention this but if you wanted to, you can remove the filling in order to make the pillow softer or in my case, reducing the depth by 2”. This was helpful because it made the pillow align more with my spine while laying flat. But if you do this, just save the foam in case you want to fill it again. I am giving it 4 out of 5 stars. It is comfortable but the cooling effects are slight at least with my experience. I do like the option to remove/add filling and the fact it is machine washable too.

Me and my wife have been trying the product for a week, and we both agree that the pillows are very comfortable. They keep your head cool while sleeping, and they give great support to your head. It is great that they come in a two pack, and it is also great that they are completely washable.

I received these pillows from Sam's Club to review. Here is my review on them. I was looking for something that would provide me with comfort and support for my neck and shoulders. I have been using them for a few weeks now and I am very happy with them. The pillows are soft and fluffy, but they also conform to the shape of my head and neck. They are not too firm or too soft, just right for me. They also stay cool throughout the night, which is a plus for me as I tend to get hot easily. The pillows come in a set of two and they are standard size. They fit well in my pillowcases and they look nice on my bed. They are also easy to care for, as they are machine washable and dryer safe. The only thing that I did not like about these pillows is that they had a slight chemical smell when I first opened them. However, the smell went away after I aired them out for a few hours. Overall, I would recommend these pillows to anyone who is looking for a comfortable and supportive sleeping experience. They are worth the price and they have improved the quality of my sleep. I give them five stars out of five.

The pillow is very firm, which I really liked. It did have the cooling feature, but I didn’t feel it all the time. It had a weird smell to it that I didn’t love. However, I do really enjoy the pillow. It is the pillow that I reach for every night to go to sleep. If you like firm and comfortable pillows, you will love this one.

I am a fan of a thicker pillow but I also like to be cool when I sleep. This has been the perfect pillow for me! This pillow is thick, cold and kinda firm, so my face doesn't sink in the pillow. This pillow is one of the closest that I can find to a hotel style pillow. If you like most hotels pillows then this is the pillow for you!

I really wanted to love the Serta pillows, but they are not my favorite. I love pillows and sleep with 5 on my bed. The Serta pillows are on the firmer side and I could not sleep well with them. They do work well when I want to prop myself or my legs up.

I love memory foam pillows and am pretty picky, but I was pleasantly surprised with this pillow! My husband and I have both used these pillows for about a week, and we quite like them. These pillows are softer and more fluffy than most memory foam pillows. I wasn’t sure if I would like this, but it’s actually quite nice. I used to wake up sometimes with a sore neck using other memory foam pillows, but I don’t anymore. You can even throw the whole pillow in the washing machine! They do have a slight smell, but that is to be expected with memory foam (and lessens over time) and does not detract from the quality of the product. Overall, we are quite pleased with this product!

On first opening of the pillows you will want to let them air out for 3 days. The chemical smell is potent so you will want to be sure to air them out in the garage or a room that isn't used with good air flow. After using these for about a week here is what I have noticed: Pros: - Easy to fluff if getting matted down - For being a hot sleeper I didn't get too hot with these pillows - My neck hurt with other pillows, these seemed to form more to your head/neck which helped - Easy washing instructions to follow - Can sleep on side or back with these pillows and be comfy - Quality of the covers it comes in are durable Cons: - Airing out time 3 days (Probably should wash it right away after done airing out) - Drying time is 2 hours - Made of Polyurethane Foam which can be toxic depending on VOC level. Can cause issues with Asthma, Allergies and other respiratory issues.

This pillow is so fluffy and is cool as well. Which is lovely seeing as I get hit at night sometimes and this really keeps that down. I will say I haven’t put a case on it yet so not sure if it cools through one but it’s so nice you don’t even need a case!

This is a okay pillow. It's not cooling to me at all and I have to other cooling pillows at home one is really cold and one is somewhat cool and I couldn't even feel the coolness in this pillow. It is made up of chunks of foam and whatever else cause I could feel it when laying on it. It was comfortable to lay on my side with. I'll probably end up using it as an extra pillow but not as my main one.