When unpacking the pillow from the plastic, I immediately noticed a strong chemical smell. I left it to air out for 3 days and it was still strong. I used a pillowcase which helped with the smell but unfortunately did not completely mask the scent. I have cooling pillows and did not notice any cooling aspect of this specific pillow. The pillow itself is not uncomfortable or too firm, but it is made out of foam pieces not a singular piece of foam.

Bought these and they had a horrible chemical/factory smell. I aired them for almost 2 weeks, sprayed with lysol and febreeze but nothing could get rid of the smell. Not even a day outside (when it was mid 40's here in MI.) could reduce it. Contacted manufacturer and they suggested doing everything I'd already done so I returned them for a new set. These still have a smell but not like the last set did. These smell a bit like foam and the scent is fading over time. I also used fabreeze on them which helped a tiny bit. I recommend these but make sure you air them out before use. Literature in packaging says this "smell" can happen but should go away over time. Also takes some getting used to sleeping on them but they give the support I need and have enough "give" that my daily migraines don't get worse after use.

Perfect for side and back sleepers who have chronic neck pain like myself. It gives me plenty of support without my head sinking in the middle. Its definitely not a flat pillow giving contour when weight is beared on it due to memory foam. The memory foam on the inside of this pillow is made of small pieces which allow you to shape to your personal mold. The cooling gel works because I dont wake up from overheating when using this pillow.

My wife and I used the pillows for about 10 days, and have enjoyed the soft touch! The cooling element is great, and they are firm enough to conform but soft enough to be used all night without discomfort. The only thing that dropped a star for me was the flattening, during the nights sleep it wasn’t an issue, but I have to fluff the pillow every night to get a soft feel when laying down.

The Serta cooling pillows are amazing! The pillow is soft and comfortable, the cooling gel feature does keep the pillow cooler throughout use. I slept better and did not have to flip my pillow throughout the night to keep the cool comfort. The Serta pillow cradled my head and supported my neck. They did not loose shape or flatten after a few uses. I plan to get more of these for my other bedrooms.

This is my 5th and 6th serta pillow, it’s definitely my favorite pillow, unlike any memory foam, which you will wake up full of sweat, this actually keep it cool for the whole night! Compare to other I previously purchased, some even cost over $50, which I thought will help me keep cool, but didn’t. AND this did it for a fraction of the cost.

I loved these pillows. Although the pillows were on the small side and had a chemical type smell when pulling out of the plastic, they were super comfortable. The little memory foam pieces allow your head to lay perfectly and it’s really cozy. I used both pillows on my bed and slept like a baby without any neck discomfort. I recommend this pillow to anyone and would say it’s very similar to the “my pillow” brand of pillows.

Received these pillows very quick. When i ipened the box i was pleasantly surprised how fluffy/firm, but light they were because box.was light so I didnt know the quality. Pillows are not too soft oe firm and I prefer flat pillows. These stay cool all night and form to your neck and head. Love the material, they have a zipper to wash the protective case which is a bonus to have pillows last longer and not have to buy this separately. Would highly recommend for anyone that likes a cool pillow.

When I got the pillows they were very fluffy. After a couple of days the fluff went down about 40%. I sweat easily when I sleep so I was very excited to try these pillows out. For the price they were okay. I did not wake up feeling sweeting, but I didn’t feel the “cool” feeling of the pillow. They are still very comfortable to sleep on after one week. They are worth trying out if your on a budget!

I have been using this pillow for a about 2 weeks now. I was pleasantly surprised with how much support it gave without being too hard. My last pillow seemed to collapse by my neck making my neck very sore most mornings. I have noticed that this pillow supports where I need it to but is still soft and pliable. It is machine washable and has an outer covering with a zipper so it actually stays on. I have washed and dried it and it still works wonderfully. The inside is made up of smaller chunks of material so you can remove some if it is too full for your liking. I haven’t noticed a difference as far as temperature though. It says it a cooling pillow but for me I haven’t really noticed a difference from my previous pillow. I don’t usually sleep hot, but I still like the feel of this pillow. It doesn’t make me more cold.