It was used in the bedroom. I like that it doesn’t collapse. It is very comfortable and helped a lot when positioned around the neck. Usually wake up with neck discomfort, but not with this pillow. I highly recommend this pillow a lot!!!! Perfect for a good night sleep

These pillows are by far not the worse pillows we have experienced, but we didn't love them either. They are more firm. The directions that come with them, does say to give them a couple of weeks to fully break in, so at this point that is all we can hope for. The cooling feature also never seems to make a huge difference for us. Perhaps if you sleep directly on the pillow instead of using a pillowcase?

Great memory foam pillow and great value. I am a side sleeper and usually have a problem with how memory foam pillows adjust to my neck while still maintaining firmness. These pillows adjust perfectly to my head and neck and allow me to sleep for longer periods of time without having to bunch it up and re-adjust. Currently using without a pillowcase to get the full cooling effect, which is good.

Let’s start with the the appearance of the pillow. I like that you can unzip it and wash the cover. There is another case that is filled with memory foam. Sleeping on the pillow the 1st night was a bit uncomfortable due to me not being used to fluffy pillows. The second night I loved the fluffiness and slept like a baby. I highly recommend this pillow.

When I saw this pillow I was initially concerned. I've used memory foam "cluster" cooling pillows before and they've been understaffed and flat. This one I didn't have any issues with. Pros: Very well stuffed - roughly the same height as my solid memory foam side sleeper pillows Support - held it's shape well with moderate give Cushioning - very soft Cooling - didn't feel hot at all Washable - came with instructions to wash the entire pillow Cons: Offgas - I didn't sleep on it the first two days after I got it. Had a bad chemical smell right out of the package that is pretty typical of memory foam products. It dissipated after a day or two

My husband and I slept on the pillows a few nights. Pros they did not go flat and remained fluffy all night. The pillow did not get hot I generally flip my pillow throughout the night. I’m a side sleeper and it was the perfect firmness/ height for my neck.

They are great pillows. Very comfortable, nice cooling feature. The reason for 4 rather than 5 stars is as a primarily side-sleeper, it didn't feel that comfortable for me personally. My husband on the other hand has really enjoyed using them (sleeps every direction) so if you are a side-sleeper that needs a harder pillow, this isn't for you. But otherwise quite comfy. It reminded me of 4-star hotel pillows.

As a person who is pretty picky about what pillow I use I was pleasantly surprised by these Serta memory foam pillows. Unlike other memory foam pillows I’ve used in the past that simply form to your head these were much more malleable. I prefer thinner than thicker pillows and these were the exact thickness I look for. The only downside was I didn’t find them to necessarily feel any cooler than a normal pillow. Even so I would buy them again for how comfortable they are to sleep on.

These pillows are great they do stay cool but they hold their shape perfectly. They're not too soft and not too hard, which is perfect for my sleeping preferences. The price is the reason I bought them you can't beat $12 for two quality pillows, after I got home and used them we went online and purchased two more sets of two and replaced all our pillows.

The pillow has a good balance of firmness and softness. It's not too hard, nor is it too soft. It's the right balance for a back or side sleeper. My husband is a stomach sleeper and, while he thought it was a comfortable pillow to sit up in bed, he did not like it to sleep with on his stomach. The gel clusters provide the right amount of support while conforming to the shape of my head and neck, which reduced neck pain in the morning. My only drawback is that it does not come in a King size.