The pillow feels nice to touch, but you can feel the small bumps that allow breath ability. The pillow does not feel cold or cool. The pillow is on the firmer side which is great for me and feels good. There are 2 zipper pillow cases covering the pillow filling inside. The outer case is soft with a ribbed texture.

These pillows were very comfortable! Ive tried the full memory foam pillows before and they are just too hard for my liking. These pillows were fluffy, soft and did not deflate during the nightly use like other pillows, your neck will thank you! They stay fluffy AND supportive, my wife and I both woke up feeling like we got a great nights rest! As for the cooling, i didnt feel like they were, I do run a little warm while sleeping and did not feel any cooler on my head/face than normal. Other than that, these pillows were great! I would 10/10 recommend these for anyone wanting to try these out and get away from their flat, tired worn out pillows.

Night one with the pillow was so comfy! Very magical! The pillow doesn’t get “cool” but more is good at avoiding getting too hot, which is nice. I found that the pillow, while still soft and comfy, didn’t continue to offer the same fluffiness/support and comfort as it did on day one. I am a side sleeper and while comfortable, it wasn’t quite tall enough after several uses.

Pillow was extremely comfy! I tend to sleep hot and wake up with my hair sweaty, but this pillow truly helped. My husband used the 2nd one and he loved it too! After having used it a couple days, I’ve noticed I’ve woken up feeling more refreshed. Will definitely order again!

I have been wanting a cooling pillow for some time now. This cooling pillow is fantastic. When I opened the box and unbagged the pillows, they did not have that weird scent that memory foam typically has. I slept on it the first night I had it and since then I haven’t gone back. It truly cools you as sleep. My husband is using the second one and he’s hooked too. We will likely purchase more for our guest bedroom.

I really like the Serta Cooling Memory Foam Pillow and will continue to use it although I didn't really feel the cooling. I like the thickness and the memory foam. My husband, however, likes a really thin pillow and couldn't sleep on this pillow because it was too thick as you can see in the photo.

my pillows had a very strong chemical smell, maybe they got wet in transit, not sure why but the smell was so strong, I couldn't keep them in my room. when I took them to my local Sams club, ask them to match my purchase price for an even exchange, they refused and said all they could do was issue a refund, where is common sense and customer service at, that offers the buyer a fare resolution to a very simple problem? damaged/defective product

I gave this pillow a four star rating because my husband and I have different opinions about it. My husband would rate it 5 stars. He says it’s cushioned perfectly, doesn’t make him hot and has had great sleep while using it. On the other hand I like my pillows a little more filled and firmer and found this pillow uncomfortable. My neck felt awkward because the pillow provided very little support for my head. I also did not feel any cooling effect. One thing I appreciate about these pillows is that they do have removable covers, which is a plus because I’ll be keeping them on rotation for my husband when one is in the wash.

I didn’t realize how much we needed new pillows until we slept with these! They are surprisingly an AMAZING pair of pillows for only $13! They’re not flat or too soft. My boyfriend and I loved them so much, we ended up going back to buy another pack! They also don’t make us hot during the night.

I could not love these pillows more. They are firm, cool, easy to clean and very well made. They have a removable cover that you can unzip and simply throw in the wash. They stay cool and are so comfy! They really give you the extra support your head and neck need to get a restful sleep.