This pillow is comfortable and the memory foam forms to head/shoulders well but can become thin after laying for awhile or on side. I am a side sleeper, shift positions overnight and need a very firm, thick pillow. The Serta Cooling Gel memory foam seemed more comfortable when I was sleeping on my back rather than side. I also used it as a body pillow between legs and it worked great. It has easy wash and care instructions. Overall good pillow but would not recommend for side sleepers - better for back sleepers.

The serta cooling gel memory foam pillow was quite nice. It did a decent job of staying cool through the night and it was a very comfortable pillow. It is not one solid piece of memory foam, but instead its broken up pieces which I think I prefer. The only complaint is that the memory foam pieces kind of lump together so I had to fluff it up a lot.

The pillow is cool to the touch and so soft. No weird smell or expanding time with the memory foam. No having to turn your pillow to the cool side with these. I didn’t sweat at all! I highly recommend for side/back/stomach sleepers. It molds to your shape.

I quite like these pillows. I use them to prop myself up while reading. I use a special pillow to sleep as I have bulging disks in my neck, but these are great for when I don't want to lay down completely. Nice and plush! And no sweating in the hot, southern summer!

Id like to start saying I was excited it came with two pillows as I thought it only had one. The pillows are soft but fluffy containing volume. The downside to the pillow it isn’t as cool as I thought it would be temperature wise. I have other pillows that feel cooler at night. Overall though they are a good size and dense pillow and easy to wash in the wash machine.

I washed pillow once opening as it had a pretty potent warehouse smell to it. That helped a decent amount… I followed care instructions and dried completely. Once used, I could feel the “cooling” effect on my head as I laid down. The pillow is very comfortable, you’re able to sink into it and conform as it’s bits of pieces and not one solid piece of foam. It is a little thick for me as a primarily stomach sleeper, but when I am on my side it is very comfortable.

This is great pillow. Very comfortable and very affordable for the price. The only thing I don't get is the cooling part. I don't see how this or any product of this type can be cooling. But I did not get it for that, I got it for comfort which it exceeds my expectations.

Is soft but not as the feather pillows. I prefer this one instead of the feather pillows; easier to find a comfy position. Overall great price and quality, just had a plastic smell when opening the package, I left them out to vent in the sun and issue solve.

This pillow is soft and just firm enough to hold its shape perfectly. It’s made of shredded memory foam and you can shape it however you like, which is nice for stomach sleepers like myself. I’m not sure if I noticed the “cooling” feature but I didn’t think the pillow got overly warm throughout the night. Overall a good and comfortable pillow.

These pillows are super easy to sleep on to have a great night's rest. I'd say they are medium firm and fit great under my neck/bed. I didn't notice a cooling effect but I never woke up sweating either. Comes with its own removable pillow case and the entire pillow is washable. After sleeping on these for a couple weeks they have never became flat or lost their shape! I will be buying more to replace different brands that are inferior