My wife and I used the pillows for about 10 days, and have enjoyed the soft touch! The cooling element is great, and they are firm enough to conform but soft enough to be used all night without discomfort. The only thing that dropped a star for me was the flattening, during the nights sleep it wasn’t an issue, but I have to fluff the pillow every night to get a soft feel when laying down.

I really like the Serta Cooling Memory Foam Pillow and will continue to use it although I didn't really feel the cooling. I like the thickness and the memory foam. My husband, however, likes a really thin pillow and couldn't sleep on this pillow because it was too thick as you can see in the photo.

We bought a set of these pillows 5 years ago and absolutely loved them. They held up well and were so comfortable. We were excited to get a new set of these pillows and they lived up to our expectations! The pillows have undergone a few changes from our first set and are now even better. They are lighter weight and have an easily removable cover for washing. These are excellent pillows and have great longevity.

It is a soft pillow which does not seem to hold up when I sleep. I like a more firm pillow and this was not that. My wife on the other hand enjoyed the pillow and still uses both of them. If you enjoy not firm style pillows this may be a great pillow for you, but if you like more hold to your pillow this is not the one.

Received these pillows very quick. When i ipened the box i was pleasantly surprised how fluffy/firm, but light they were because box.was light so I didnt know the quality. Pillows are not too soft oe firm and I prefer flat pillows. These stay cool all night and form to your neck and head. Love the material, they have a zipper to wash the protective case which is a bonus to have pillows last longer and not have to buy this separately. Would highly recommend for anyone that likes a cool pillow.

My husband and I agree that these are the two best pillows in the house. Usually we sleep with you down feather pillows. These pillows are nice and hefty, yet still contour to our neck and head. Overall, I’m really impressed. It lost one star for smelling strange out of the box but the weird plastic smell dissipated overnight.

The serta pillow arrived with a few snags already on the cover therfore I'm not impressed that it will last long term without causing tears/holes which is why I say 4 of 5 stars. The overall comfort of the product was great it was like sleeping on a cloud. I alternate between back and side sleeping and it was comfortable in both positions. I would definitely like to see how it holds up after washing since the inside material is different from the cottom material pillows im used to and how that effects the timeframe of need for replacement. At this time though I would consider buying a few more.

I’ve had numerous pillows over the years. I was actually looking to change the pillow I was currently using so it was a great time to try out the Serta Gel Memory Foam pillows. Some pillows have been way too firm for my liking or way too soft. The Serta Gel Memory Foam pillows were perfect for what firmness I was looking for. I’m mostly a stomach sleeper so these pillows felt great sleeping on. The firmness of the pillow wasn’t too firm that it made me feel uncomfortable while sleeping and it wasn’t too soft that my head sank into the pillow. As for the cooling I noticed the pillow seemed to stay cool while using it. I didn’t feel hot during the night.

I'm in love with these pillows. My 4 year old co-sleeps with us and so I'm always awakened by a fiery inferno of body heat. These are SOOOO cool and comfortable. On top of that, I have the problem that I have to have my head propped up because of my sinuses and I can never find a good balance between firm and soft for my neck. This supports your neck, but also sinks in enough to be soft and not just laying on a rock. Huge fan of these, they come in a two pack, and my husband tried to steal one. I told him no.

I received the Serta Cooling pillow a couple of days ago. I was excited to try it out because I was interested in the cooling feature of the product. When I slept on it the first night it did keep my head cool which was exciting. However, the texture and feel of the pillow was all wrong for me. It felt clumpy my head sank into the pillow with not much give. Overall I would not recommend this pillow.