Pillows arrived in great condition. When I took them out of the packaging they did have an odor. I do believe that will subside once washed. They are not firm. Your head will settle right in. So if you are not looking for a soft pillow then this is not for you. They are smooth and can be easily manipulated. I prefer a stiffer or firmer pillow. But the pillow is great quality and according to packaging easy to clean in the washer.

BEWARE! My pillows came in semi opened bag not with the big label like is shown...and pillows are not what I expected. They are heavy and not cooling at all, I had bought a pillow years back that I loved so much and unfortunately I left at an airbnb. So I thought maybe this pillow would do but no...I hate that its not cooling. Ugh, I'm mad at myself for ordering them.

So thankful that it was a pack of two! I’m a side sleeper typically and I love that this pillow is flexible but doesn’t bunch up in little knots. In addition to being a side sleeper I use a pillow between my knees to help with my hips. This pillow is absolutely amazing when doubled over to relieve the pressure in my hips. The only downfall I’ve noticed at this point is that when I put a pillowcase on it, the cooling effect isn’t very noticeable. Since it has two protectors, I have opted to not use an extra pillowcase.

This pillow provides a good amount of cushion and support for your head and neck. I appreciate that it molds well to your head while not falling flat and still providing great support. It has a bit of squish to it because of the gel which makes it superior to boring pillows but doesn’t have the same feeling as a down filled pillow. Overall this is pretty comfortable after using it for a few nights sleep. I would recommend it as a solid pillow choice!

When removing the pillows the package, I thought these were going to be great pillows. You can feel the cooling effect of the pillows. After sleeping several nights, the pillows were too thin and woke up every morning with a headache. As a side sleeper this pillow wasnt a fit for me.

When I received the pillows, I took them out immediately. I tried one and my husband tried the other. The first night I was impressed, I always have to sleep with a couple of pillows but only needed this one the very first night. By night 3 the pillow was going flat and hurting my neck and back. My husband and I both had to flip the pillow around to not feel like we were sleeping without a pillow. Haven't really noticed any cooling effects. We both like them if they can keep there original shape and not go flat.

I have used this pillow for a week now and I was really excited to try it out in my bedroom. Its not full enough for me, I had to shift the foam around to give more neck support. The pillow didn't get warm at night so that was a plus. I love that you can take the cover off the pillow and wash that without causing a change the the memory foam filling. I sleep on my back and side mostly I felt mor comfortable with this pillow on my side.

The Serta Gel Memory Foam Cluster Pillows have made me feel like I sleep on a cloud. They are cooling to the touch. I found when my nighy sweats start up I can easily flip to the other side. They have replaced my very expensive pillows which I now regret that purchase. I have not had a stiff neck or headache since I switched and that makes this the best pillow ever.

These pillows are wonderful. They washed up wonderfully and are cool and comfortable through the night. I am a very hot sleeper and these definitely didn't make me overheat like some other pillows do. I received these complimentary for my honest review.

Love how firm this pillow is and how well it holds its shape throughout the night. This pillow is definitely replaced my old one. Only thing is, is it really cooling? I don’t think so personally. I feel like it’s misleading and doesn’t keep you cool at night. But I do love how firm and thick it is!