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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 451-460 of 3,771 reviews
Apr 19, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Causes Neck %26 back pain

Please don't even waste ur money, bought a nice new expensive comfortable mattress all to end up at the chiropractors office, if u have neck or back pain stay clear!

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Jun 3, 2026
Reviewer name: Liz
1 out of 5 stars
1 out of 5 stars review

Harsh chemical smell

I bought these pillows a month ago and it made me sick. It has a harsh chemical gas smell so I threw them out in the trash. Very toxic, without them I'm sleeping better

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Feb 17, 2026
Reviewer name: PRISCILLA
1 out of 5 stars
1 out of 5 stars review

Not worth your money

Definitely not worth your money has a very strong chemical smell that does not wash away kind of like wet, mildew or wet cardboard deflates very quickly

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Oct 9, 2023
Reviewer name: Cardo
5 out of 5 stars
5 out of 5 stars review

Cool night breeze.

The pillow is nice and comfortable it keeps me cool through the night no sweating or anything like that. My fiancé wanted the second one. Good thing it came with two lol. It even came with a washable pillow case. If I had the money I would replace all the pillows in my house with these ones. It’s the only pillow I use right now.

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Sep 27, 2023
Reviewer name: Elizabeth C
5 out of 5 stars
5 out of 5 stars review

Must buy memory foam pillow with a excellent price

This pack of pillows is a good substitute for the expensive memory foam pillows. The warranty for them are one year. When you open the product unzip them and allow them to breathe because they do have a bit of a smell. I usually sleep with multiple pillows but with this one, the thickness is just right. This is definitely a product I would buy again. As for the coolness part I didn't notice much of a difference because I'm a ceiling fan and A/C blasting at night person. My husband did notice a difference a slight difference with the cooling saying he was more comfortable.

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Oct 4, 2023
Reviewer name: COmom
4 out of 5 stars
4 out of 5 stars review

Good for what they are

I'm a fan of memory foam but shredded foam behaves a little differently. Solid memory foam gives better support, whereas these have less of a memory foam feel. You kind of sink in and the pillow wraps around your head and touches the sides of your face, or else (like me) you end up folding and tucking and folding again trying to get support where you want it and then repeating that process every time you move. My sister is a bigger fan of shredded foam, and she would love these, so I think they're good for what they are (just not for me, I like a solid memory foam pillow vs. shredded). I didn't experience the cooling effect.

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Oct 7, 2023
Reviewer name: Taylor
3 out of 5 stars
3 out of 5 stars review

Perfect degree of firmness but harsh outermaterial

I like the degree of firmness with this pillow but what really bothered me was the outer material of the pillow. I wish that was a little softer. It kinda made the pillow feel a little harsh but I did like the firmness of the inside material. This is why I gave it a three star. If you are looking for a more firm pillow this one is definitely for you though. I just needed something with a softer outer material.

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Oct 2, 2023
Reviewer name: Ta
4 out of 5 stars
4 out of 5 stars review

Kept me in a cool state, a little too firm

Upon receiving the item, it was package well in regular shipping box (appropriate for size, not vacuumed seal, so now fluff time, can use immediately), the box had pillows in plastic wrapping. There was no unordinary odor. Two pillows came in the packaging. I decided to give one to my daughter since she is usually hot and sweaty while sleeping and one for myself. After using consistently for the past two weeks. I enjoyed the pillow, my only critique is that the pillow was a bit too firm for me, but if you need a firm pillow especially for elevation, this is the perfect pillow for you. The pillow also gave what was advertised, it allowed me and my daughter to relax and keep a good body temperature, I never woke up sweaty and my daughter never woke up sweaty. This is the perfect pillow for her and I only took one star off due to the pillow being too firm, but other than that, for the price, the product was amazing. Maybe with prolonged use, the pillow will become softer for my usage, but over I recommend the purchase.

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Oct 21, 2023
Reviewer name: TNtexan
5 out of 5 stars
5 out of 5 stars review

Cooling for a hot sleeper

I was so excited to receive this pillow. My husband is like a human radiator, so I was excited to find a product that could help him sleep comfortably. He’s enjoyed using this pillow and we were pleased there was not any odor as I’ve seen mentioned in reviews for similar products.

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Oct 6, 2023
Reviewer name: KT
5 out of 5 stars
5 out of 5 stars review

Used to be soft pillow user, now I’m firm believer

So I was hesitant to have a firm pillow. But OH my GOODNESS! This has been my most favorite pillow ever. It is firm but yet cradles my head perfectly. Prior to sleeping on this pillow, I never had to set my alarm to wake me in the morning. But now, I have to. I sleep so soundly and wake up late. And I have kids you guys!! Haha! I have not had to wash it yet but the process seems simple. So to sum this pillow up, the following 3 things are what I consider important: 1) firm pillow. Not usually a firm pillow type of person? This pillow might change your mind. 2) does not smell chemically at all. Smells fresh/clean right out of the package. 3) simple washing instructions. Because most of us do not have time for special treatment of clothing or bedding items.

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