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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 431-440 of 3,771 reviews
Sep 16, 2025
Reviewer name: Cardo
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Quality??

Foam is NOT a good quality. My neck hurts in the morning. It was not a good choise of buying it. I would like to return it but I don't have the original bag.

Helpful?54IPP9DRL5JC13767370453
Oct 24, 2023
Reviewer name: MamaAustin
5 out of 5 stars
5 out of 5 stars review

Great cooling pillows!

These Serta cooling pillows are comfortable and cooling. No more over hearing while sleeping and they are just the right thickness for sleeping. They do not go flat easily and have kept their shape. Easy to wash and care for!

Incentivized Review
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Oct 5, 2024
Reviewer name: Disappointed again
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Horrible

Worst pillow ever. In four days it was already flat. Thankfully I kept my old pillows and these will be going on the bed in the spare bedroom. I would not recommend these pillows.

Helpful?54IPP9DRL5JC13767370453
Jul 28, 2024
Reviewer name: Andy
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Just so-so

They do cool, but I've had them airing out for a couple weeks and they still have a funky smell. They are also a bit lumpy. But definitely an acceptable pillow for the price.

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Sep 27, 2023
Reviewer name: Pain in the neck
1 out of 5 stars
1 out of 5 stars review

No neck support

My husband and I tried these pillows in our bedroom. We have to fluff them every night because they go flat so quickly. We were not a fan because they provided no neck support. Tey did fluff up nice initially.

Incentivized Review
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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Oct 24, 2023
Reviewer name: shirefam
4 out of 5 stars
4 out of 5 stars review

Nice firm pillow

I have tried this pillow out for about a week now. It is too full for my liking. My husband however likes it, but he needs a pillow that is more full and firm. It is nice that it has a zip off cover that can easily be washed.

Incentivized Review
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Nov 8, 2024
Reviewer name: Danny
4 out of 5 stars
4 out of 5 stars review

Cooling and firm

Overall these are great pillows at a great price. They really do offer a cooling effect. They are a little bit stiff for my liking, but they are great for back support while I watch tv in my bed. My kid really loves to sleep on these!

Incentivized Review
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Jan 6, 2024
Reviewer name: Ryuu
5 out of 5 stars
5 out of 5 stars review

Amazing invesment after your long day on bed

Pillow are soft, support my neck need, and cooling like they promised after 8 hours long sleep on them. price is on budget. I wish they have make long pillow for side sleep person to support leg and my arm need.

Incentivized Review
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Oct 4, 2023
Reviewer name: Serta cooling pillow
5 out of 5 stars
5 out of 5 stars review

Give it a week!

I’ve been using it for a week and am used to the pillow now. At first it was too thick but now it has leveled out some to fit my head and neck nicely. I’ve enjoyed it very much and love it can be washed. Also can unzip to remove stuffing if needed.

Incentivized Review
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Feb 11, 2024
Reviewer name: DHS
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works great

I received a pair of standard size satin pillowcases as a gift and these pillows fit great. Very cool to rest your head on. The first two times I used them, seemed like a chemical smell. I would recommend to air out a couple of days.

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