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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,737 ratings3,563 reviews
  1. 5 stars57% (4,425)
  2. 4 stars15% (1,171)
  3. 3 stars10% (783)
  4. 2 stars6% (468)
  5. 1 star12% (890)

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Showing 421-430 of 3,563 reviews
Aug 6, 2024
Reviewer name: Beverly Colbenson
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Stay cool, made well.

Stays cool. There are two washable pillow covers that are zippered, but I don’t believe you can wash the fill. The pillows are not as soft as I would like.

Helpful?54IPP9DRL5JC13767370453
Dec 30, 2023
Reviewer name: Roberts
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not what you're thinking

This pillow is made of broken pieces of foam. I guess it's gel foam. This is NOT the memory foam you're thinking or wanting. Do Not Buy. Cheaply made.

Helpful?54IPP9DRL5JC13767370453
Dec 1, 2022
Reviewer name: Marti
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not as described

Bought while on vacation with a bunch of my girlfriends. Two of us used these and found no cooling effect and I have the cooling pillow covers, which I highly recommend. The pillows were flat no support or forming. Don’t waste your money.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Marti. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jan 28, 2026
Reviewer name: Lora
4 out of 5 stars
4 out of 5 stars review

We use these on our kids beds. For the price they can’t be beat. Easy to exchange if they get dirty or when they get too flat. not overly stiff or bulky. They lose their loft fairly easy which is a downside.

Helpful?54IPP9DRL5JC13767370453
Jul 26, 2021
Reviewer name: Ebony
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Heavenly

These pillows are so great and soft I can’t wait to put my head on them.. I also love how they keep there sharp and can with a cover and can be washed as well.

Helpful?54IPP9DRL5JC13767370453
Oct 23, 2023
Reviewer name: Niek
3 out of 5 stars
3 out of 5 stars review

If you prefer a softer pillow, this is for you.

I received this product and immediately swapped my current pillows. Since I’ve used them for over one month, they seem to have went flat rather quickly. I enjoy a former pillow and these were on the softer end.

Incentivized Review
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Jan 17, 2026
Reviewer name: Brooke
2 out of 5 stars
2 out of 5 stars review

These pillows were awful! They were lumpy and not comfortable at all. I bought one for my mom and myself. And neither one of us liked them. My friend bought a set and didn't like them either.

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Dec 1, 2022
Reviewer name: Cassandra
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Soft, cool to ugh 😑

I was really excited about this pillow as I ordered it, but a few nights in, it was NOT as comfortable as betrayed. Not recommending this one. Price was good, but not a good pillow

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Cassandra. Thank you for taking the time to share your experience with the Serta Gel Memory Foam Cluster Pillows. We are sorry to hear you're not finding the pillows comfortable anymore. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499.

Jul 10, 2024
Reviewer name: Shunter
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Flat, non cooling pillow

Sadly, I need to find the time to return these pillows. They do have enough cool properties, they flatten out while sleeping on them. I would not recommend this product.

Helpful?54IPP9DRL5JC13767370453
Aug 23, 2024
Reviewer name: VicciL
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

They go flat fast

Can’t say I notice cooling after about 5 minutes of use. They go very flat, so expect to use 2 at a time or like a minimal lift. For the price I guess I shouldn’t have expected them to live up to the hype they make.

Helpful?54IPP9DRL5JC13767370453