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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 421-430 of 3,771 reviews
Oct 15, 2023
Reviewer name: Sam
5 out of 5 stars
5 out of 5 stars review

Highly recommend

Very soft and a much relaxing night of sleep. Keeps you cool all through the night but not too cold. Perfect amount of filling inside and no need to adjust. My husband also loves it and says it's one of the best pillows he has ever had.

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Jun 25, 2024
Reviewer name: Kenkar
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Serta Gel Memory Foam Cluster Pillows 2-pack

They work great. If you want them thicker, just punch on the sides or pick up and shake. My last set lasted several years. I don't wash the inside memory form, only the outside zippered case. Great price.

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Oct 5, 2024
Reviewer name: Disappointed again
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Horrible

Worst pillow ever. In four days it was already flat. Thankfully I kept my old pillows and these will be going on the bed in the spare bedroom. I would not recommend these pillows.

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Jul 27, 2025
Reviewer name: Mal
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Feels like a good quality pillow

It's like staying at a hotel, sleeping great and wishing to take the pillow home. Gives the right amount of support and flexibility I was looking for as a side sleeper.

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Oct 24, 2023
Reviewer name: MamaAustin
5 out of 5 stars
5 out of 5 stars review

Great cooling pillows!

These Serta cooling pillows are comfortable and cooling. No more over hearing while sleeping and they are just the right thickness for sleeping. They do not go flat easily and have kept their shape. Easy to wash and care for!

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Sep 13, 2025
Reviewer name: Hyditi
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

No

Should have gone with my gut and listened to the bad reviews. Used 3 times for grandkids, 5 and 8, flat after use. Had to put in dryer to fluff up again. RETURNED

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Jul 9, 2024
Reviewer name: Big Mac
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not so cool pillow.

The pillow is like most. It's cool at first but, doesn't continue to stay that way long. As a full sized side sleeper, it didn't provide the support I was hoping for. May be practical for a back sleeper.

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Mar 19, 2022
Reviewer name: jr
1 out of 5 stars
1 out of 5 stars review

flat

I loved the pillow the first night … every night after that it just got worse and worse till finally about 2 weeks later I had to ditch it because it’s completely flat and hurting my neck/back!

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reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Sep 27, 2023
Reviewer name: Pain in the neck
1 out of 5 stars
1 out of 5 stars review

No neck support

My husband and I tried these pillows in our bedroom. We have to fluff them every night because they go flat so quickly. We were not a fan because they provided no neck support. Tey did fluff up nice initially.

Incentivized Review
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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Aug 23, 2024
Reviewer name: VicciL
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

They go flat fast

Can’t say I notice cooling after about 5 minutes of use. They go very flat, so expect to use 2 at a time or like a minimal lift. For the price I guess I shouldn’t have expected them to live up to the hype they make.

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