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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 411-420 of 3,771 reviews
Feb 7, 2021
Reviewer name: Mz G
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not a good pillow at all

I purchased this about a year ago and absolutely loved it!!! So I purchased 2 / 2 packs to replace the rest of the pillows and this time the pillow went flat the first night of use. The quality of the newer pillows are horrible!!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 23, 2023
Reviewer name: Niek
3 out of 5 stars
3 out of 5 stars review

If you prefer a softer pillow, this is for you.

I received this product and immediately swapped my current pillows. Since I’ve used them for over one month, they seem to have went flat rather quickly. I enjoy a former pillow and these were on the softer end.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Jan 5, 2021
Reviewer name: Kelly L
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not as expected

Comfortable but heavier and hotter than I wanted. The pillows claim to have cooling properties but they do not. Pillow is heavy and clumpy but it is comfortable, exclusing how how it gets

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Kelly, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 26, 2023
Reviewer name: Javier
5 out of 5 stars
5 out of 5 stars review

Is awesome pillows.

Pillows were supersoft and comfortable slept really well. They kept cool throughout the night didn't make me sweat. Awesome pillows thinking of buying a couple more for the family. Memory foam a plus.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Jan 15, 2023
Reviewer name: bpita
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Flimsy pillows

I had bought Serta pillows in the past that were good for their price. Unfortunately these were a good price but not good pillows. They're very flimsy

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! We are sorry to hear of your experience with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Dec 31, 2019
Reviewer name: BCTRKS
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Really Serta?

These pillows did not have a Serta tag on them anywhere. They are not anything like the ones I had purchased from Sam’s several years ago. They aren’t as comfortable as my original set, but I still am trying them out.

Helpful?54IPP9DRL5JC13767370453
Feb 10, 2022
Reviewer name: KDL
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Serra Gel Memory Foam pillows

We were pleasantly surprised at the quality of the pillow for the price! So much so we ordered another set. Our first thought was they would be stopping hard, but they were the perfect amount of support for both of us.

Helpful?54IPP9DRL5JC13767370453
Jul 10, 2024
Reviewer name: Shunter
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Flat, non cooling pillow

Sadly, I need to find the time to return these pillows. They do have enough cool properties, they flatten out while sleeping on them. I would not recommend this product.

Helpful?54IPP9DRL5JC13767370453
Aug 28, 2025
Reviewer name: The bread guy
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Price & Quality

The price was fair at time of purchase and was hoping for pillows that stay cool. Results were ok with these feeling cool but like most cheap pillows you’ll still find yourself flipping them often to stay cool.

Helpful?54IPP9DRL5JC13767370453
Dec 1, 2022
Reviewer name: Marti
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not as described

Bought while on vacation with a bunch of my girlfriends. Two of us used these and found no cooling effect and I have the cooling pillow covers, which I highly recommend. The pillows were flat no support or forming. Don’t waste your money.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Marti. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!