Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,737 ratings3,563 reviews
  1. 5 stars57% (4,425)
  2. 4 stars15% (1,171)
  3. 3 stars10% (783)
  4. 2 stars6% (468)
  5. 1 star12% (890)

Member photos

  • +1989 images
Sort by |
Showing 401-410 of 3,563 reviews
Sep 27, 2023
Reviewer name: Pain in the neck
1 out of 5 stars
1 out of 5 stars review

No neck support

My husband and I tried these pillows in our bedroom. We have to fluff them every night because they go flat so quickly. We were not a fan because they provided no neck support. Tey did fluff up nice initially.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Aug 25, 2024
Reviewer name: RM
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Beach ball shaped pillows that do not cool

These pillows do not cool, and they are too round. It's like sleeping with beach balls. If you struggle to put pillowcases on pillows, beware! They don't make pillowcases for beach balls.

Helpful?54IPP9DRL5JC13767370453
Jan 16, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Strong chemical smell

The pillow has a strong chemical smell. I bought this pillow in 2022 and they were great but now they go flat right alway. The worst part is the smell of the pillow. Don't buy!!!!!!

Helpful?54IPP9DRL5JC13767370453
Feb 7, 2021
Reviewer name: Mz G
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not a good pillow at all

I purchased this about a year ago and absolutely loved it!!! So I purchased 2 / 2 packs to replace the rest of the pillows and this time the pillow went flat the first night of use. The quality of the newer pillows are horrible!!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 16, 2023
Reviewer name: Angela
4 out of 5 stars
4 out of 5 stars review

Overall good pillows for the price.

I was so excited to use these pillows. They are comfy, but could definitely be more comfy. I like pillows that are very fluffy. This wasn’t them. I couldn’t tell a difference in the cooling affect. My husband, on the other hand, LOVED them.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Dec 1, 2022
Reviewer name: Marti
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not as described

Bought while on vacation with a bunch of my girlfriends. Two of us used these and found no cooling effect and I have the cooling pillow covers, which I highly recommend. The pillows were flat no support or forming. Don’t waste your money.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Marti. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jan 14, 2024
Reviewer name: Natasha
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Pillow review

This pillow is honestly a little flat which is great if this is what you are searching for, but if not be warned. It also has very little cooling properties if you put it in a pillow case.

Helpful?54IPP9DRL5JC13767370453
Jun 25, 2024
Reviewer name: Kenkar
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Serta Gel Memory Foam Cluster Pillows 2-pack

They work great. If you want them thicker, just punch on the sides or pick up and shake. My last set lasted several years. I don't wash the inside memory form, only the outside zippered case. Great price.

Helpful?54IPP9DRL5JC13767370453
Oct 24, 2021
Reviewer name: Razr
1 out of 5 stars
1 out of 5 stars review

Do not Buy..

Pillows are not Cool, are like sleeping with ones head on a curb. They do not form to keep neck aligned with shoulders and are very firm with little comfort. Not worth the price. Do not recommend.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! We are sorry to learn of your experience with the Serta Gel Memory Foam Cluster Pillows. If you wouldn’t mind, please contact us at 1-888-999-0499. Thank you.

Apr 9, 2025
Reviewer name: Antallotta
3 out of 5 stars
3 out of 5 stars review

Pillow set

We love that this came in a two pack. They are decent pillows but, didnt notice the cooling feature. The pillows did seem to flatten over time but, they are still used well in this house. Overall they are a great deal.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453