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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,737 ratings3,563 reviews
  1. 5 stars57% (4,425)
  2. 4 stars15% (1,171)
  3. 3 stars10% (783)
  4. 2 stars6% (468)
  5. 1 star12% (890)

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Showing 381-390 of 3,563 reviews
Aug 26, 2025
Reviewer name: Jason
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Flattening after one month

Great first week of sleep but they loose their fluffiness within the first month. Not a great option if you are looking for stability in a pillow.

Helpful?54IPP9DRL5JC13767370453
Sep 12, 2025
Reviewer name: RMM
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Gel memory foam pillows

These pillows are my favorite! I have been even giving them as gifts to family and friends. And they love them too!

Helpful?54IPP9DRL5JC13767370453
Sep 4, 2025
Reviewer name: Irma
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Horrible pillows

Horrible pillows not enough filling, you have to fold the pillow to get all the stuffing to one side and still not comfortable

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
May 25, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

TERRIBLE

These pillows are awful! I expected better from this brand. They are advertised as memory foam but that is a lie. They get so flat and lumpy when you use them and there’s no neck support at all. I will be returning.

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Jun 3, 2026
Reviewer name: Liz
1 out of 5 stars
1 out of 5 stars review

Harsh chemical smell

I bought these pillows a month ago and it made me sick. It has a harsh chemical gas smell so I threw them out in the trash. Very toxic, without them I’m sleeping better

Helpful?54IPP9DRL5JC13767370453
May 17, 2023
Reviewer name: Sonja
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Pillows

These pillows are uncomfortable and hard. I read the reviews and still gave it a try.. WRONG CHOICE. Total waste of money.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Sonja! Thank you for your honest feedback, we're so sorry to hear that our Gel Memory Foam Cluster Pillows weren't a good fit. While we always strive to provide comfort for our sleepers, you don't have to feel stuck with something you don't love. You can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to share your experience, and let us know if we can assist moving forward!

Dec 28, 2023
Reviewer name: Jf
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not worth it

It’s small memory foam cubes in a bag, not comfy at all, and most mornings I awoke with headaches after using this pillow. Do not recommend.

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Aug 14, 2021
Reviewer name: DISAPPOINTED SHOPPER
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

A WASTE OF MONEY

I HATE THESE PILLOWS WITH THE CUT UP MEMORY FOAM PIECES...WHAT HAPPENED TO REGULAR FIRM PILLOWS...IS IS A WASTE OF MONEY

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reply from Serta Team

Hello, thank you for taking the time to leave a review. We're sorry to learn of your dissatisfaction. Please contact us at 888-999-0499 so we can get more information to assist you better. Thank you.

Jul 21, 2022
Reviewer name: Julez33
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

OK

Don't find the pillows to be cooling, and they are rather overly firm if that's what you like. The price was good for two.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jul 19, 2024
Reviewer name: Penny
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not Cooling

They are cool when you first lay on them just like most pillows are but that is it. They don't stay cool.

Helpful?54IPP9DRL5JC13767370453