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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 371-380 of 3,771 reviews
Jul 26, 2026
Reviewer name: JAMES
3 out of 5 stars
3 out of 5 stars review

Not impressed even for $10 for 2 pillows.

Not impressed they lose their shape and need fluffed regularly,they are basically filled with shredded carpet padding that's why they are so inexpensive.

Helpful?54IPP9DRL5JC13767370453
Aug 5, 2026
Reviewer name: Jamie
1 out of 5 stars
1 out of 5 stars review

These pillows are boring special. Memory foam? Not sure about that. Cooling? Not that either. I still had to flip my pillow over to get the cool side. They aren't very fluffy either. I should have passed these up in the store.

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Jan 30, 2024
Reviewer name: Charles
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Charles

Just Cheap And Horrible Doesn’t Keep You Cool As Described It Flattened's Out Flat Gets My Head Hot & Sweaty

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Aug 14, 2021
Reviewer name: DISAPPOINTED SHOPPER
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

A WASTE OF MONEY

I HATE THESE PILLOWS WITH THE CUT UP MEMORY FOAM PIECES...WHAT HAPPENED TO REGULAR FIRM PILLOWS...IS IS A WASTE OF MONEY

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reply from Serta Team

Hello, thank you for taking the time to leave a review. We're sorry to learn of your dissatisfaction. Please contact us at 888-999-0499 so we can get more information to assist you better. Thank you.

May 17, 2023
Reviewer name: Sonja
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Pillows

These pillows are uncomfortable and hard. I read the reviews and still gave it a try.. WRONG CHOICE. Total waste of money.

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reply from Serta Team

Hi Sonja! Thank you for your honest feedback, we're so sorry to hear that our Gel Memory Foam Cluster Pillows weren't a good fit. While we always strive to provide comfort for our sleepers, you don't have to feel stuck with something you don't love. You can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to share your experience, and let us know if we can assist moving forward!

Jul 19, 2024
Reviewer name: Penny
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not Cooling

They are cool when you first lay on them just like most pillows are but that is it. They don't stay cool.

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May 23, 2025
Reviewer name: Louise
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Cooling Serta Gel Memory Foam Pillows

Chopped memory foam filling making it very lumpy -- did not notice any 'cooling' effect as advertised. Great price at near $12 for 2 pillows.

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Dec 28, 2023
Reviewer name: Jf
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not worth it

It’s small memory foam cubes in a bag, not comfy at all, and most mornings I awoke with headaches after using this pillow. Do not recommend.

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Aug 30, 2025
Reviewer name: CorgiMom
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Yikes!!!!

Worst pillows we have ever bought. They are not a solid form like most pillows but small pieces and they are extremely lumpy.

Helpful?54IPP9DRL5JC13767370453
Jul 21, 2022
Reviewer name: Julez33
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

OK

Don't find the pillows to be cooling, and they are rather overly firm if that's what you like. The price was good for two.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!