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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,070 ratings3,674 reviews
  1. 5 stars57% (4,601)
  2. 4 stars15% (1,199)
  3. 3 stars10% (824)
  4. 2 stars6% (501)
  5. 1 star12% (945)

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Showing 3,581-3,590 of 3,674 reviews
May 16, 2021
Reviewer name: drparr
1 out of 5 stars
1 out of 5 stars review

not worth it

They have a very chemical smell that takes many uses to become bearable. I don’t notice any cooling effect, but they bunch up like crazy and become very lumpy. Would not recommend.

Helpful?54IPP9DRL5JC13767370453
Oct 8, 2019
Reviewer name: Amarie
1 out of 5 stars
1 out of 5 stars review

Constant Static Electricity

These give off a horrible amount of static electricity. I started losing my hair a few months after I started using this pillow. Hair grew up after I got rid of these awful pillows.

Helpful?54IPP9DRL5JC13767370453
Nov 28, 2021
Reviewer name: Gina
2 out of 5 stars
2 out of 5 stars review

I did two separate orders

I received them 2020 September 29th and you're still cool the one side of the pillows are flat and the other side is not I don't think they're not long-lasting

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Gina, we're sorry to learn of your experience. Please call 1-888-240-1945 for assistance. Thank you.

Jul 24, 2021
Reviewer name: Ladywholuxes
3 out of 5 stars
3 out of 5 stars review

Do not wash

I checked the care instructions on the tag of the pillow and it says that it can be washed. I washed this pillow and it came apart in the washing machine!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Ladywholuxes, thank you for taking the time to leave a comment. We would like to learn more about your specific situation and make this right. Please contact 888-999-0499. Thank you.

Apr 25, 2020
Reviewer name: Vborne925
5 out of 5 stars
5 out of 5 stars review

Love this pillow!

Keeps its shape & comfortable

Helpful?54IPP9DRL5JC13767370453
May 18, 2019
Reviewer name: joe
5 out of 5 stars
5 out of 5 stars review

wow

great soft pillows soft and very thick best pillow ever

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Jun 22, 2024
Reviewer name: LULU
1 out of 5 stars
1 out of 5 stars review

JUNK

JUST CHOPPED UP FOAM, NOT COOLING NO GEL . ZIPPER TO COVER WAS BROKEN ALSO.

Helpful?54IPP9DRL5JC13767370453
Dec 17, 2023
Reviewer name: Kw
2 out of 5 stars
2 out of 5 stars review

Hard uncomfortable pillow

Too hard. No wonder it's cheap.

Helpful?54IPP9DRL5JC13767370453
Feb 14, 2022
Reviewer name: Day
3 out of 5 stars
3 out of 5 stars review

Smells like smoke. Not happy about that

Did curbside pick up. Got home. Took pillow out the bag and it smells like smoke.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Day, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Feb 19, 2024
Reviewer name: Nunu
1 out of 5 stars
1 out of 5 stars review

Horrible smell

Smells horrible! Just like chemicals!

Helpful?54IPP9DRL5JC13767370453