Hi Ladywholuxes, thank you for taking the time to leave a comment. We would like to learn more about your specific situation and make this right. Please contact 888-999-0499. Thank you.

Hi RC! Thank you for your candid insight, and we're so sorry to hear that our Gel Memory Foam Cluster Pillows didn't hold up over time. For assistance with a possible warranty claim, feel free to reach out to our manufacturing partner Keeco at 803-681-3047 or serta@lkeeco.com. If you'd rather not proceed with a warranty claim, you can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to provide your feedback, and we hope this information was helpful. Let us know if we can assist moving forward!