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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars
7,719 ratings3,563 reviews
  1. 5 stars57% (4,418)
  2. 4 stars15% (1,168)
  3. 3 stars10% (779)
  4. 2 stars6% (466)
  5. 1 star12% (888)

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Showing 3,561-3,563 of 3,563 reviews
Feb 24, 2023
pam
2 out of 5 stars
2 out of 5 stars review

I brought this pillow. Fel good when I was sleeping on it. very cool, woke up with a stiff neck.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Pam! Thank you for your candid insight, we're so sorry to hear that our Gel Memory Foam Cluster Pillows caused you discomfort. While we always strive to provide quality sleep, you don't have to feel stuck with something you don't love. You can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to share your experience, and let us know if we can assist moving forward!

Dec 17, 2020
Austyn
1 out of 5 stars
1 out of 5 stars review

No Support. No Structural Integrity.

Pillow just collapses under the weight of my head and becomes flat and hard.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Austyn, We are sorry about your experience with the Serta Gel Memory Foam Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499. Thank you

Feb 1, 2025
Shopper
1 out of 5 stars
1 out of 5 stars review

Not good

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Helpful?54IPP9DRL5JC13767370453