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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,070 ratings3,674 reviews
  1. 5 stars57% (4,601)
  2. 4 stars15% (1,199)
  3. 3 stars10% (824)
  4. 2 stars6% (501)
  5. 1 star12% (945)

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Showing 3,551-3,560 of 3,674 reviews
Jan 28, 2020
Reviewer name: Lisa
5 out of 5 stars
5 out of 5 stars review

Absolutely amazing! My neck is in perfect alignment all night. No more pain! I recommend this pillow!

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Feb 6, 2018
Reviewer name: Merry
2 out of 5 stars
2 out of 5 stars review

Too hard & lose shape

Purchased them recently and they are very uncomfortable. They loose their shape & have to be punched to reshape.. Very lumpy

Helpful?54IPP9DRL5JC13767370453
Nov 9, 2021
Reviewer name: Chels
4 out of 5 stars
4 out of 5 stars review

Good

This is a good pillow especially if your in a fix. This is actually more sturdy than the Firm pillow this same brand offers.

Review from walmart.com
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Feb 7, 2021
Reviewer name: Momathrt
1 out of 5 stars
1 out of 5 stars review

Regret

Very heavy and hard. I would wake up nightly with neck and upper back pain. I really tried to love them, but after a month of trying I gave up.

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reply from Serta Team

Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 9, 2025
Reviewer name: AMcD
1 out of 5 stars
1 out of 5 stars review

Not good

These were not cooling whatsoever! Also feels like a used pillow since it's shredded bits of foam. Terrible. You get what you pay for for sure

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Feb 28, 2019
Reviewer name: Victoria
1 out of 5 stars
1 out of 5 stars review

Smell like mildew/mold

I purchased these pillows yesterday took them out the bag and they smelled like mildew and mold mad me sick to my stomach im returning them today.

Helpful?54IPP9DRL5JC13767370453
Mar 14, 2024
Reviewer name: GIGI
5 out of 5 stars
5 out of 5 stars review

Great pillow

I bought 2 pillows about 2 weeks ago and I am happy that I did. the pillow does not go flat. stays fresh and is very comfortable.

Helpful?54IPP9DRL5JC13767370453
Jul 25, 2023
Reviewer name: Catmom
1 out of 5 stars
1 out of 5 stars review

not good

These pillows are terrible, they went flat in no more than 2 weeks and i bought 6 pillows unfortunately

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Apr 10, 2024
Reviewer name: peskywabbit
5 out of 5 stars
5 out of 5 stars review

Customize to your head and neck.

Love how I can take out some foam pieces to make the pillow fit my head and neck just right. The cooling effect is nice also.

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Aug 30, 2024
Reviewer name: LorWY
2 out of 5 stars
2 out of 5 stars review

Not a big expenditure anyway.

I bought this pillow about 2 months ago. It may feel a bit cool to begin with but several hours later I awaken feeling too hot on the pillow.

Helpful?54IPP9DRL5JC13767370453