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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars
7,719 ratings3,563 reviews
  1. 5 stars57% (4,418)
  2. 4 stars15% (1,168)
  3. 3 stars10% (779)
  4. 2 stars6% (466)
  5. 1 star12% (888)

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Showing 3,541-3,550 of 3,563 reviews
Feb 18, 2023
No
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Don't buy

Garbage

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! Thank you for your honest feedback, we're so sorry to hear that our Gel Memory Foam Cluster Pillows weren't a good fit. While we always strive to provide comfort for our sleepers, you don't have to feel stuck with something you don't love. You can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to share your experience, and let us know if we can assist moving forward!

Jan 17, 2022
Lee
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Pillows!

Well worth the price!

Helpful?54IPP9DRL5JC13767370453
Apr 13, 2021
Adam
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great

Great

Helpful?54IPP9DRL5JC13767370453
Aug 2, 2025
Geatmon
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

smelly

Smells odd

Helpful?54IPP9DRL5JC13767370453
Dec 2, 2021
Panalo
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Firm pillows hurt my neck. Not using these

Firm

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! We are so sorry to hear that you have not had a good experience with your Serta Pillows. If you wouldn’t mind, please call 1-888-999-0499 so we can assist you better. Thank you.

Jul 30, 2021
Dede
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Used to be beaded memory gelled

Not the original product

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Dede! We are sorry about your experience with the Serta Gel Memory Foam Cluster Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!

Oct 8, 2017
Candiejo
3 out of 5 stars
3 out of 5 stars review

Would return if I could

Absolutely hated these pillows. To me they feel like more like the wad of a feather pillow, not happy at all.

Helpful?54IPP9DRL5JC13767370453
Nov 25, 2020
Bcovi
1 out of 5 stars
1 out of 5 stars review

Terrible thin bag of foam open

Poor sewing of the thin bag of foam you get what you pay for. I’ll have to so it shut myself not worth returning.

Helpful?54IPP9DRL5JC13767370453
Sep 16, 2021
Scott
3 out of 5 stars
3 out of 5 stars review

Serta Gel Memory Foam Pillows

These are great pillows, whether I sleep on my back, side, or stomach. Saved alot of money by shopping at Sam"s Club.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! We're sorry to learn that you're not having a 5-star experience with your mattress. We would love the opportunity to address any questions or concerns you may have. Please contact us at 1-888-240-1945. Thank you again for your review.

Dec 15, 2020
Ava
1 out of 5 stars
1 out of 5 stars review

worst pillow ever

These are hard as a rock and super heavy. I could not even sleep on them. It is like sleeping on a lumpy rock. I would not recommend them.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Ava, We are sorry about your experience with the Serta Gel Memory Foam Cluster Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!