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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars
8,070 ratings3,674 reviews
  1. 5 stars57% (4,601)
  2. 4 stars15% (1,199)
  3. 3 stars10% (824)
  4. 2 stars6% (501)
  5. 1 star12% (945)

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Showing 3,521-3,530 of 3,674 reviews
Oct 8, 2021
Reviewer name: Ribina
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Cancer fighting drugs cause almost unbearable heat

This pillows help me sleep

Helpful?54IPP9DRL5JC13767370453
Jun 19, 2024
Reviewer name: sleeper
1 out of 5 stars
1 out of 5 stars review

horrible pillow

this is the worst pillow I have ever purchase, I wish I could get my money back

Helpful?54IPP9DRL5JC13767370453
Aug 3, 2025
Reviewer name: David
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Cooling Pillows

They are ok but not great

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Aug 11, 2020
Reviewer name: Mar
1 out of 5 stars
1 out of 5 stars review

Not good

Rock hard and bad smell. It doesn’t support the neck. I don’t recommend.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 24, 2024
Reviewer name: Lorraine
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not happy with these

Did not like these pillows

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Jun 10, 2024
Reviewer name: Sleepy
1 out of 5 stars
1 out of 5 stars review

No memory foam about it. It's flat and not cooling.

Helpful?54IPP9DRL5JC13767370453
May 18, 2022
Reviewer name: Bwl
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Memory Foam is shredded

Not as I expected, firm support not even

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Sep 1, 2020
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Smell like mildew

Order 6 and all of them smell like mildew. They are going back to the store.

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reply from Serta Team

Hello, Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jan 5, 2021
Reviewer name: Jamie
2 out of 5 stars
2 out of 5 stars review

Strong chemical like smell

They have a very strong smell and it gives me a headache.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Jamie, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 20, 2024
Reviewer name: Bob
4 out of 5 stars
4 out of 5 stars review

I find the pillow comfortable except they seem to be warm to sleep on

Helpful?54IPP9DRL5JC13767370453