Hi RC! Thank you for your candid insight, and we're so sorry to hear that our Gel Memory Foam Cluster Pillows didn't hold up over time. For assistance with a possible warranty claim, feel free to reach out to our manufacturing partner Keeco at 803-681-3047 or serta@lkeeco.com. If you'd rather not proceed with a warranty claim, you can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to provide your feedback, and we hope this information was helpful. Let us know if we can assist moving forward!

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!