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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars7,560 ratings3,565 reviews
  1. 5 stars58% (4,362)
  2. 4 stars15% (1,156)
  3. 3 stars10% (758)
  4. 2 stars6% (449)
  5. 1 star11% (835)
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Showing 3,501-3,510 of 3,565 reviews
Oct 11, 2017
Jenster134
1 out of 5 stars review

Feel great at first

They feel great when you first lay on them but go flat quickly and have little support.

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May 18, 2019
joe
5 out of 5 stars review

wow

great soft pillows soft and very thick best pillow ever

Review from walmart.com
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Sep 1, 2021
marian
1 out of 5 stars review

Would like to know what is causing delay. There is not an explanation

Review from walmart.com
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reply from SertaTeam

Hello Marian, we are sorry to learn of your experience. Please contact us at 1-888-240-1945 so we can assist you better. Thank you.

Sep 10, 2023
Airwolf
1 out of 5 stars review

Stone!

It's not good every time I remember the product my neck hurts.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Apr 25, 2020
Vborne925
5 out of 5 stars review

Love this pillow!

Keeps its shape & comfortable

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Feb 14, 2022
Day
3 out of 5 stars review

Smells like smoke. Not happy about that

Did curbside pick up. Got home. Took pillow out the bag and it smells like smoke.

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reply from Serta Team

Hello Day, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Nov 14, 2021
Donna
5 out of 5 stars review

It is as advertised. So far I like these pillows.

Review from walmart.com
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Nov 5, 2021
Susan
5 out of 5 stars review

Stays comfortable night after night

Review from walmart.com
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Mar 14, 2020
Kat
2 out of 5 stars review

The comfort is great

The smell is awful it gave me a headache.

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reply from Serta Team

Hello Kat, We are sorry about your experience with the Serta Gel Memory Foam Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499. Thank you

Jul 1, 2020
k c
5 out of 5 stars review

pillow

Love love this pillow amazing how it feels bought 8 of them

Helpful?54IPP9DRL5JC13767370453