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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars
8,070 ratings3,674 reviews
  1. 5 stars57% (4,601)
  2. 4 stars15% (1,199)
  3. 3 stars10% (824)
  4. 2 stars6% (501)
  5. 1 star12% (945)

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Showing 3,501-3,510 of 3,674 reviews
Jan 31, 2022
Reviewer name: Kalisha
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Total satisfaction

Very soft and comfortable

Helpful?54IPP9DRL5JC13767370453
Oct 1, 2022
Reviewer name: CM
5 out of 5 stars
5 out of 5 stars review

Love!!

Softest pillows ever!! Also firm. Will buy again

Helpful?54IPP9DRL5JC13767370453
Sep 10, 2021
Reviewer name: mlsjc
1 out of 5 stars
1 out of 5 stars review

Terrible Pillow

I tried sleeping on this pillow, it is neither comfortable nor cool

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We are sorry to learn of your dissatisfaction. Please contact 888-999-0499 so we can assist you better. Thank you.

Dec 4, 2023
Reviewer name: CB
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Disappointed

The pillows were not what I expect and the memory foam doesn't exist.

Helpful?54IPP9DRL5JC13767370453
Apr 15, 2022
Reviewer name: Shmugglebunny12
1 out of 5 stars
1 out of 5 stars review

Not serta

Nowhere does it say serta or even cooling. Just random plain white pillows that show up in a box

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jan 7, 2020
Reviewer name: Linda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love these pillows

These are great pillows. I sent a set to my daughter for Christmas and she loved them too!

Helpful?54IPP9DRL5JC13767370453
Feb 13, 2023
Reviewer name: gimmewaves
3 out of 5 stars
3 out of 5 stars review

meh..

It’s okay.. not firm. For the price .. just sleep on both.

Helpful?54IPP9DRL5JC13767370453
Aug 2, 2025
Reviewer name: Dee
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not cool

Not smooth. Very lumpy. Price dropped 2 days after I purchased a set.

Helpful?54IPP9DRL5JC13767370453
Jun 19, 2024
Reviewer name: sleeper
1 out of 5 stars
1 out of 5 stars review

horrible pillow

this is the worst pillow I have ever purchase, I wish I could get my money back

Helpful?54IPP9DRL5JC13767370453
Jan 5, 2021
Reviewer name: Jamie
2 out of 5 stars
2 out of 5 stars review

Strong chemical like smell

They have a very strong smell and it gives me a headache.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Jamie, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!