I bought a gel cooling pillow from Sam's several years ago and loved it. I went looking for the same pillow and was disappointed to see they no longer had it in stock. I chose these for the price and name brand and the cooling feature and I was completely disappointed. It's not a solid insert and it doesn't hold its shape at all. I can only speak for the one I'm using, I gifted the other to my son and I think he's only using it as a guest pillow.

Bought these 2 weeks ago. Smell out of package was terrible. I unzipped the 2 cases for air flow, after days they were still to smelly to use for sleep. It has been a full 2 weeks of airing out and still unusable. I called the 888 number, he said smell should have been better after 1 week and to return product to store.

This pillow is very odd. I think the reviews posted are not all reviewing the pillow that I purchased. The name of the pillow that purchased is Serta cooling gel foam cluster pillow. The name says it all. It’s clusters of gel foam. Imaging cutting up your bed’s foam topper and putting inside a pillow case. That’s what this pillow fells like. I just took it out the box and thought it was a joke. I can imagine the clusters will ball up because they are loose clusters. This is not a solid piece of memory foam, like other pillows.

This pillow was lumpy. It felt like an old pillow that was washed the wrong way too many times and the filling clumps together. Whomever decided it was a good idea to chop up foam for stuffing wad wrong. Aside from that, it was not really cooling. I initiated a return on it.

These are neither cooling or memory foam pillows.

Softest pillows ever!! Also firm. Will buy again

One Star. The package says cooling thats 100% false. These pillows offer no cooling whatsoever.

Just not as firm as I would have liked.

Are used to sweat a lot at night on my neck and this pillow is amazing. I quit sweating at night.

I find the pillow comfortable except they seem to be warm to sleep on