Hi there. Thank you for taking the time to provide your feedback on the Gel Memory Foam Cluster Pillows. We're sorry to hear about your experience and are happy to provide some additional information. Although you mentioned that you're planning to return the pillows, we also wanted to provide you with the contact information for our manufacturing partner, FXI, should you want to follow up with them for assistance. FXI can be reached by phone at 888-999-0499 or via email at customerservice@sleepinnovations.com. They can answer any questions you may have or assist with a warranty claim if needed. We hope this helps! Best, The Serta Team