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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

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Showing 3,481-3,490 of 3,565 reviews
Aug 18, 2020
Silvia
1 out of 5 stars review

Couldn’t stand the smell

They smell horrible, I had to get up in the middle of the night and replace them with the old ones I had on my bed.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Silvia, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Mar 26, 2018
Disappointed
1 out of 5 stars review

Zero if possible

Got these today and already in trash worst pillow out there save your money I wouldn't even buy for my dog to sleep on

Helpful?54IPP9DRL5JC13767370453
Mar 14, 2024
GIGI
5 out of 5 stars review

Great pillow

I bought 2 pillows about 2 weeks ago and I am happy that I did. the pillow does not go flat. stays fresh and is very comfortable.

Helpful?54IPP9DRL5JC13767370453
Feb 28, 2019
Victoria
1 out of 5 stars review

Smell like mildew/mold

I purchased these pillows yesterday took them out the bag and they smelled like mildew and mold mad me sick to my stomach im returning them today.

Helpful?54IPP9DRL5JC13767370453
Nov 15, 2020
pillowman
5 out of 5 stars review

great pillows

Great value for a good set of pillows. I had another brand that I spent almost $100 for one and the quality is very similar.

Helpful?54IPP9DRL5JC13767370453
Nov 21, 2022
Anonymous
5 out of 5 stars review

Great pillow

[This review was collected as part of a promotion.] This seems like a similar made for tv pillow that everyone loves.

Review from from a sampling community.
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Nov 28, 2021
Gina
2 out of 5 stars review

I did two separate orders

I received them 2020 September 29th and you're still cool the one side of the pillows are flat and the other side is not I don't think they're not long-lasting

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Gina, we're sorry to learn of your experience. Please call 1-888-240-1945 for assistance. Thank you.

May 16, 2021
drparr
1 out of 5 stars review

not worth it

They have a very chemical smell that takes many uses to become bearable. I don’t notice any cooling effect, but they bunch up like crazy and become very lumpy. Would not recommend.

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Jul 24, 2021
Ladywholuxes
3 out of 5 stars review

Do not wash

I checked the care instructions on the tag of the pillow and it says that it can be washed. I washed this pillow and it came apart in the washing machine!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Ladywholuxes, thank you for taking the time to leave a comment. We would like to learn more about your specific situation and make this right. Please contact 888-999-0499. Thank you.

Oct 8, 2019
Amarie
1 out of 5 stars review

Constant Static Electricity

These give off a horrible amount of static electricity. I started losing my hair a few months after I started using this pillow. Hair grew up after I got rid of these awful pillows.

Helpful?54IPP9DRL5JC13767370453