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Sam's Club
Sam's Club
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars7,529 ratings3,493 reviews
  1. 5 stars57% (4,315)
  2. 4 stars15% (1,144)
  3. 3 stars10% (762)
  4. 2 stars6% (454)
  5. 1 star11% (854)

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Showing 3,471-3,480 of 3,493 reviews
Jun 1, 2022
Lawson
2 out of 5 stars review

Don't waste your money!!!!

I've only had them for 3 weeks & they're flat already!

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reply from Serta Team

Hi Lawson. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Apr 26, 2022
Joan
5 out of 5 stars review

Love these pillows. So comfy and great price

Review from walmart.com
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Mar 28, 2023
Lady J
5 out of 5 stars review

Buying more

I have had 4 of these pillows since last year and still my favorite to sleep on.

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May 9, 2024
Kim
2 out of 5 stars review

The phone sticks together and clumps.

Review from walmart.com
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Jan 27, 2022
Pattie
1 out of 5 stars review

The worst ever

Flat and hard!!! Hurt my neck so bad. Tossed and turned all night.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Pattie, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Apr 14, 2024
MC
1 out of 5 stars review

Terrible

Went flat within a week, and the zippers absolutely destroyed my pillow cases

Helpful?54IPP9DRL5JC13767370453
Feb 17, 2020
Christie
5 out of 5 stars review

Great Pillow

Best pillow can't use another.

Review from walmart.com
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Aug 23, 2020
Gigi
1 out of 5 stars review

These pillows stink terribly

I'm not sure why these pillows smell so bad!! I aired them out all day and they still smell awful. Very disappointed.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Sep 16, 2021
Scott
3 out of 5 stars review

Serta Gel Memory Foam Pillows

These are great pillows, whether I sleep on my back, side, or stomach. Saved alot of money by shopping at Sam"s Club.

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reply from Serta Team

Hi there! We're sorry to learn that you're not having a 5-star experience with your mattress. We would love the opportunity to address any questions or concerns you may have. Please contact us at 1-888-240-1945. Thank you again for your review.

Dec 15, 2020
Ava
1 out of 5 stars review

worst pillow ever

These are hard as a rock and super heavy. I could not even sleep on them. It is like sleeping on a lumpy rock. I would not recommend them.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Ava, We are sorry about your experience with the Serta Gel Memory Foam Cluster Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!