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Sam's Club
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars7,529 ratings3,493 reviews
  1. 5 stars57% (4,315)
  2. 4 stars15% (1,144)
  3. 3 stars10% (762)
  4. 2 stars6% (454)
  5. 1 star11% (854)

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Showing 3,431-3,440 of 3,493 reviews
May 22, 2022
loera
1 out of 5 stars review

not good

These pillows flattened after 2 days, very lumpy as well I’m so disappointed in these

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reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Aug 22, 2024
Ana
1 out of 5 stars review

Not worth the money

I purchased this item & it's a lie. The pillows are regular pillows & do NOT keep you cool.

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Sep 1, 2021
marian
1 out of 5 stars review

Would like to know what is causing delay. There is not an explanation

Review from walmart.com
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reply from SertaTeam

Hello Marian, we are sorry to learn of your experience. Please contact us at 1-888-240-1945 so we can assist you better. Thank you.

May 7, 2022
susan
3 out of 5 stars review

Does not get as cool as previous memory foam/cooling gel pillow.

Review from walmart.com
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Jun 22, 2024
LULU
1 out of 5 stars review

JUNK

JUST CHOPPED UP FOAM, NOT COOLING NO GEL . ZIPPER TO COVER WAS BROKEN ALSO.

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Feb 14, 2023
RC
1 out of 5 stars review

Not a good buy

The zipper came apart not to long after I bought the pillows. Would not recommend.

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reply from Serta Team

Hi RC! Thank you for your candid insight, and we're so sorry to hear that our Gel Memory Foam Cluster Pillows didn't hold up over time. For assistance with a possible warranty claim, feel free to reach out to our manufacturing partner Keeco at 803-681-3047 or serta@lkeeco.com. If you'd rather not proceed with a warranty claim, you can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to provide your feedback, and we hope this information was helpful. Let us know if we can assist moving forward!

Jan 14, 2024
Miriam
4 out of 5 stars review

I love these pillow

I only buy these pillows and have bought extra to stuff them a bit more

Review from walmart.com
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Jan 1, 2024
Kat
2 out of 5 stars review

Smells gross

Can't get past the smell, I'm returning.

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Sep 18, 2019
Greatpurchase
5 out of 5 stars review

Super comfy, my neck pain has gone away and I would definitely recommend. I’ve already bought more

Review from walmart.com
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Dec 17, 2023
Kw
2 out of 5 stars review

Hard uncomfortable pillow

Too hard. No wonder it's cheap.

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