Skip to Main Content
Sams Club
Sams Club
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

Customer photos

  • +2003 images
Sort by |
Showing 3,421-3,430 of 3,565 reviews
May 7, 2025
MomTo2Nics
1 out of 5 stars review

Washing is a mess

Just trash them instead of washing. I followed the directions precisely. I had to take them to the tub and squeeze the water out because my washing machine couldn't spin them, too much water retained. Finally, I got them spun. I'm thinking great..... But no, they fell apart in the dryer. Gel pieces everywhere. My lint trap is full of them along with tiny, dissolving pieces . Terrible product if you plan to wash them.

Helpful?54IPP9DRL5JC13767370453
Dec 6, 2021
HollyS
1 out of 5 stars review

Worst purchase ever

I bought a gel cooling pillow from Sam's several years ago and loved it. I went looking for the same pillow and was disappointed to see they no longer had it in stock. I chose these for the price and name brand and the cooling feature and I was completely disappointed. It's not a solid insert and it doesn't hold its shape at all. I can only speak for the one I'm using, I gifted the other to my son and I think he's only using it as a guest pillow.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Aug 9, 2023
HappyMom
1 out of 5 stars review

Did not like; initiated return

This pillow was lumpy. It felt like an old pillow that was washed the wrong way too many times and the filling clumps together. Whomever decided it was a good idea to chop up foam for stuffing wad wrong. Aside from that, it was not really cooling. I initiated a return on it.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your pillow, your feedback is very important to us. We are sorry to hear that the pillow is not providing you with the sleep experience you are looking for. We are happy to hear you were able to work with Sam's Club to initiate the return. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jan 15, 2022
SusieJ
1 out of 5 stars review

Gel Foam Cluster

This pillow is very odd. I think the reviews posted are not all reviewing the pillow that I purchased. The name of the pillow that purchased is Serta cooling gel foam cluster pillow. The name says it all. It’s clusters of gel foam. Imaging cutting up your bed’s foam topper and putting inside a pillow case. That’s what this pillow fells like. I just took it out the box and thought it was a joke. I can imagine the clusters will ball up because they are loose clusters. This is not a solid piece of memory foam, like other pillows.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello SusieJ, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Dec 12, 2022
Jo
1 out of 5 stars review

Chemical smell goes flat

Bought these 2 weeks ago. Smell out of package was terrible. I unzipped the 2 cases for air flow, after days they were still to smelly to use for sleep. It has been a full 2 weeks of airing out and still unusable. I called the 888 number, he said smell should have been better after 1 week and to return product to store.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. Thank you for taking the time to provide your feedback on the Gel Memory Foam Cluster Pillows. We're sorry to hear about your experience and are happy to provide some additional information. Although you mentioned that you're planning to return the pillows, we also wanted to provide you with the contact information for our manufacturing partner, FXI, should you want to follow up with them for assistance. FXI can be reached by phone at 888-999-0499 or via email at customerservice@sleepinnovations.com. They can answer any questions you may have or assist with a warranty claim if needed. We hope this helps! Best, The Serta Team

Sep 26, 2021
Horrible
1 out of 5 stars review

Horrible

Second night pillows were flat! The worse pillow I ever bought!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We are sorry to learn of your experience. If you wouldn’t mind, please contact us at 888-999-0499. Thank you.

Aug 5, 2024
Not cooling
1 out of 5 stars review

Not cooling

One Star. The package says cooling thats 100% false. These pillows offer no cooling whatsoever.

Helpful?54IPP9DRL5JC13767370453
Feb 6, 2022
yay lol
1 out of 5 stars review

chemicals

Chemical smell is way too strong… it doesn’t seem to go away

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, we're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

May 20, 2024
Bob
4 out of 5 stars review

I find the pillow comfortable except they seem to be warm to sleep on

Helpful?54IPP9DRL5JC13767370453
Apr 15, 2022
Shmugglebunny12
1 out of 5 stars review

Not serta

Nowhere does it say serta or even cooling. Just random plain white pillows that show up in a box

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!