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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars7,529 ratings3,493 reviews
  1. 5 stars57% (4,315)
  2. 4 stars15% (1,144)
  3. 3 stars10% (762)
  4. 2 stars6% (454)
  5. 1 star11% (854)

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Showing 3,441-3,450 of 3,493 reviews
Sep 18, 2019
Greatpurchase
5 out of 5 stars review

Super comfy, my neck pain has gone away and I would definitely recommend. I’ve already bought more

Review from walmart.com
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May 22, 2022
loera
1 out of 5 stars review

not good

These pillows flattened after 2 days, very lumpy as well I’m so disappointed in these

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reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Apr 25, 2020
Vborne925
5 out of 5 stars review

Love this pillow!

Keeps its shape & comfortable

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Oct 4, 2023
anonymous
3 out of 5 stars review

too soft and lost their shape quickly

Review from walmart.com
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Jan 31, 2019
SaraPark
1 out of 5 stars review

Go buy a brick!

Cool yeah...but my head hurt after sleeping on it.

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Feb 5, 2024
Rando
1 out of 5 stars review

Not dryer friendly

Although they came apart in the dryer after 20 minutes I would buy again just let them air dry.

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Feb 14, 2023
RC
1 out of 5 stars review

Not a good buy

The zipper came apart not to long after I bought the pillows. Would not recommend.

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reply from Serta Team

Hi RC! Thank you for your candid insight, and we're so sorry to hear that our Gel Memory Foam Cluster Pillows didn't hold up over time. For assistance with a possible warranty claim, feel free to reach out to our manufacturing partner Keeco at 803-681-3047 or serta@lkeeco.com. If you'd rather not proceed with a warranty claim, you can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for taking the time to provide your feedback, and we hope this information was helpful. Let us know if we can assist moving forward!

Feb 14, 2022
Day
3 out of 5 stars review

Smells like smoke. Not happy about that

Did curbside pick up. Got home. Took pillow out the bag and it smells like smoke.

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reply from Serta Team

Hello Day, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Mar 12, 2023
Vickie
3 out of 5 stars review

Returned pillows

The pillows do have a horrible chemical odor. Dissipated a little after airing out for two days.

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Oct 1, 2024
Nc
4 out of 5 stars review

Strong Offgass

These take a while to air out but once they do, they are nice.

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