Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for

Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

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4 out of 5 stars

stars7,560 ratings3,565 reviews

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Jun 25, 2022

Lori

1 out of 5 stars review

I've only used them for one night...

... but I didn't notice any kind of a cooling effect. Comfortable but I did not need them and so it was pretty much a waste of money. So, I don't recommend buying these for the non-existant cooling effect.

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reply from Serta Team

Hi, Lori. We are sorry that the Serta Pillow have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

May 24, 2023

5 out of 5 stars review

Amazing pillows

I have bought several packs of these over the last few years. They are my kids, mine and our cats favorite pillows. They are the most comfy pillow I have ever slept on.

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Nov 29, 2021

court

3 out of 5 stars review

decent

good firm pillows tend to flatten though after you’ve had them for about a week or so. I have to keep refluffing and I thought they were just supposed to bounce back.

Review from walmart.com

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reply from SertaTeam

Hi there! We are sorry that the Serta Pillow has not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jan 4, 2022

PamG

1 out of 5 stars review

Flatten Overnight

I have NEVER had a pillow to go completely flat in one night. This is the most cheapest and extemely low quality pillow that I have ever own. All of the info stated on the package is completely false. Don't waste your money.

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reply from Serta Team

Hi there! We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jan 18, 2018

Jeff

1 out of 5 stars review

Poor quality

I bought these less then a week now and they are already flat and chunky feeling quality is down I purchased these a few times before and never had this issue

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Sep 30, 2021

do not recommend

1 out of 5 stars review

stinks

Tried to wash before using. And it smelled badly of chemicals. Dried 3x in dryer. Tried to dry outside. Chemical smell is still there. Regret buying. But no way to return.

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reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We are sorry to learn of your experience. If you wouldn’t mind, please contact 888-999-0499 to discuss available options. Thank you.

Mar 13, 2021

Lorinda

1 out of 5 stars review

flat and hard

Had this pillow for several months now and from the beginning it went flat and got really firm, I wanted to give it a little longer but it never got comfortable. DON'T BUY

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Jul 13, 2020

madi

2 out of 5 stars review

not much give

It’s was like sleeping on a rock. My neck hurt when I woke up. There isn’t much give to this pillow at all. I like that the cover is removable, but that’s about it. My neck shouldn’t be at such a odd angle when I sleep.

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reply from Serta Team

Hello Madi, we are sorry that the Serta Gel Memory Foam Cluster Pillows did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 14, 2022

Bad pillow

1 out of 5 stars review

Terrible

Bought these pillows before and they were great, terrible now.these are definitely different quality then the ones before, im returning them. This was a waste of money. Flat afternoon even a full night!

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reply from Serta Team

Hi there. Thank you for taking the time to provide your feedback on the Gel Memory Foam Cluster Pillows. We're sorry to hear that they did not work out and are happy to provide some additional information.<br /><br />Although you mentioned that you're planning to return the pillows, we also wanted to provide you with the contact information for our manufacturing partner, FXI, should you want to follow up with them for assistance. FXI can be reached by phone at 888-999-0499 or via email at customerservice@sleepinnovations.com. They can answer any questions you may have or assist with a warranty claim if needed.<br /><br />We hope this helps! Best, The Serta Team

Feb 16, 2021

Beautiful

3 out of 5 stars review

Stinky pillows

On this Saturday I bought 12 packs of of pillows. That is a total of 24 pillows some are Fluffy some are Flats and they Stink really bad I will be returning them today.....

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