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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

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Showing 3,391-3,400 of 3,586 reviews
May 7, 2022
Dee
2 out of 5 stars review

Smells Like Chemicals

I had to sit these pillows out for 3 weeks before the chemical smell calmed down enough for me to use them. Other than that disappointment, the pillow is comfortable with enough give for me, as I’m a back sleeper.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Dee, We are sorry about your experience with the Serta Foam Cluster Pillows. This product is manufactured by our licensed partner Innocor and they will be able to assist you with any future concerns or warranty/repair of this item. Please reach out to Innocor at 888-999-0499.Thank you!

Aug 22, 2024
Mj
2 out of 5 stars review

Disappointed

These pillows do not compare to previous purchases made two years ago. They lack cooling properties and fail to provide adequate support, despite initial comfort. Disappointed, I will not be making another purchase.

Helpful?54IPP9DRL5JC13767370453
Sep 30, 2019
Badgirl
5 out of 5 stars review

Great pillows

These pillows are very comfortable, best pillow I’ve had in a long time. The perfect combination of firm and softness. I will be ordering more. Shipping was fast too.

Review from walmart.com
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Apr 5, 2025
nothanks
2 out of 5 stars review

Extreme off gassing and flat

Had these pillows over 2 weeks and they still have a chemical smell that sticks in ghe back of your throat. Rhey go flat very quickly, even with fluffing every night. Was hiping theyd be a good substitute for "my pillow", nope. Leson learned.

Helpful?54IPP9DRL5JC13767370453
Aug 11, 2024
Smith
2 out of 5 stars review

Not my best purchase

I was chasing the pillow all night. All the filling moved away from my head. My husband was also disappointed as it deflated too much for him as well.

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Apr 29, 2021
Ms Lea
5 out of 5 stars review

These are my favorite pillows

My absolute favorite pillows and the only ones I buy. They are very comfortable. Because they are memory foam, you will need to fluff them from time to time. Great value for the price. I highly recommend these pillows

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Jan 28, 2019
ralderete
5 out of 5 stars review

LOVE LOVE LOVE

First of all, these are a FANTASTIC buy! Excellent price and a great pillow! I LOVE these pillows! I bought two sets and might go back for another one!

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Jan 11, 2022
Lanie
1 out of 5 stars review

chemical smell

Hubby put them in the cases and when I went to bed the smell was overwhelming. It literally gaged me!! Trying to wash the smell out, but I’m not sure it will work. My entire bedroom now has this horrid smell from 4 pillows.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Larie, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Nov 2, 2019
Nano5
5 out of 5 stars review

LOVE!!

I have gone through so many pillows even the My Pillow and this beats it hands down! I did NOT have any chemical smell from mine. I couldn't believe the price! I ended up getting another set. Best night sleep in long time.

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Feb 10, 2021
Michelle
1 out of 5 stars review

Price was good but product not

They looked great price was great but after a week they became lumpy and distorted and i cannot get them back into shape. They dont even look like pillows anymore. Also supposed to help my neck but i feel they made my neck worse.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!