Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for

Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

Back to item details

4 out of 5 stars

stars7,634 ratings3,597 reviews

Write a review

Member photos

+2005 images

Sort by |

Showing 3,381-3,390 of 3,593 reviews

Jun 2, 2023

SAMtheMAN

1 out of 5 stars review

Not The Same As It Used To Be!

I have been buying these pillows for years from here. This is not the same pillow at all. Not comfortable at all and has way less fill in it.

Helpful?

reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows did not meet you expectations. We have taken this feedback and passed it along to our product team so we can work to make new pillows that will better fit your needs in the future. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a different set of pillows that can provide you with the sleep experience you deserve! We hope this helps!

Oct 18, 2021

Boogie

1 out of 5 stars review

SAVE YOUR MONEY!!

You get what you pay for. I purchased based on the brand. Big mistake. This pillow is uncomfortable, and flat. Waste of money.

Helpful?

reply from Serta Team

Hi there! We are sorry to learn of your dissatisfaction. If you wouldn’t mind, please contact us at 888-999-0499. Thank you.

Nov 17, 2020

1 out of 5 stars review

Smell

These pillows have a ridiculous chemical smell that completely destroys any comfort factor they provide.

Helpful?

Feb 4, 2021

candis

1 out of 5 stars review

the smell

It has a terrible smell and I wonder if the smell will cause harm to my health. They’re not comfortable either.

Helpful?

reply from Serta Team

Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 26, 2022

Sorry

1 out of 5 stars review

horrible

Flat, hard and hot. Not at all what advertised! Spend a little more and get something that I don’t have to throw in the garbage 2 days later!

Helpful?

reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jan 17, 2021

Amber B

1 out of 5 stars review

horrible

These are the worst pillows I have ever bought only had a week and flat as can be no memory foam here. So very disappointed and money wasted

Helpful?

reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!

Aug 11, 2024

Smith

2 out of 5 stars review

Not my best purchase

I was chasing the pillow all night. All the filling moved away from my head. My husband was also disappointed as it deflated too much for him as well.

Helpful?

Aug 21, 2019

Thehairypotter

5 out of 5 stars review

soft but stable

These pillows were a roll of the dice at finding a quality pillow that wouldn’t break the bank. I loved them so much I got them for my kids as well and have had dreams of giving them away as housewarming presents!

Helpful?

Jan 11, 2022

Lanie

1 out of 5 stars review

chemical smell

Hubby put them in the cases and when I went to bed the smell was overwhelming. It literally gaged me!! Trying to wash the smell out, but I’m not sure it will work. My entire bedroom now has this horrid smell from 4 pillows.

Helpful?

reply from Serta Team

Hello Larie, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jun 25, 2022

Lori

1 out of 5 stars review

I've only used them for one night...

... but I didn't notice any kind of a cooling effect. Comfortable but I did not need them and so it was pretty much a waste of money. So, I don't recommend buying these for the non-existant cooling effect.

Helpful?

reply from Serta Team

Hi, Lori. We are sorry that the Serta Pillow have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!