Skip to Main Content
Sams Club
Sams Club
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

Customer photos

  • +2003 images
Sort by |
Showing 3,371-3,380 of 3,565 reviews
Apr 5, 2025
nothanks
2 out of 5 stars review

Extreme off gassing and flat

Had these pillows over 2 weeks and they still have a chemical smell that sticks in ghe back of your throat. Rhey go flat very quickly, even with fluffing every night. Was hiping theyd be a good substitute for "my pillow", nope. Leson learned.

Helpful?54IPP9DRL5JC13767370453
May 24, 2023
Lo
5 out of 5 stars review

Amazing pillows

I have bought several packs of these over the last few years. They are my kids, mine and our cats favorite pillows. They are the most comfy pillow I have ever slept on.

Helpful?54IPP9DRL5JC13767370453
May 5, 2022
Joey
2 out of 5 stars review

More like smelly nights.

Pillows feel okay enough. Like other reviewers state. Not really cooling pillows. But the smell. God awful. Aired out for about 48 hours in open air... not even a dent in the smell. Will be retuning.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Jan 28, 2025
larissa
1 out of 5 stars review

The smell

Why do this pillows smell so toxic? I cant sleep with the pillows even in the same room. I air dryed them out for days and then tried washing them and they still smell horrible. Buyer beware!!

Helpful?54IPP9DRL5JC13767370453
Nov 22, 2022
Tonya
1 out of 5 stars review

Horrible chemical smell

I opened them and put them outside for 24 hours to get rid of the smell. We are on an 8 hour road trip and all we can smell is the chemical smell from the pillows. I'm tempted to just toss them out they're so bad, but we need pillows for our trip!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Tonya. We are sorry that the Serta Gel Memory Foam Cluster Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Nov 3, 2020
Beatrice
1 out of 5 stars review

Awful

These are nice if you are looking for sandbags because that's exactly what they are. They provide no comfort and are so heavy, smelly, and stiff. Now I know why they're only ten dollars.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Mar 24, 2021
B Smiles
5 out of 5 stars review

Perfect Pillows

I originally purchased 1 set of these just to try them out. Had to go back and pick up 2 more sets! Only downfall is they only come in standard and not king.. very firm and heavy..excellent neck support

Helpful?54IPP9DRL5JC13767370453
Apr 23, 2023
LE
5 out of 5 stars review

Great pillows!

I really like these pillows, you can mold and shape them anyway to get the support you need. You can’t beat the price either! Probably will go back and get another 2 pack

Helpful?54IPP9DRL5JC13767370453
Dec 14, 2022
Bad pillow
1 out of 5 stars review

Terrible

Bought these pillows before and they were great, terrible now.these are definitely different quality then the ones before, im returning them. This was a waste of money. Flat afternoon even a full night!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. Thank you for taking the time to provide your feedback on the Gel Memory Foam Cluster Pillows. We&#39;re sorry to hear that they did not work out and are happy to provide some additional information.<br /><br />Although you mentioned that you&#39;re planning to return the pillows, we also wanted to provide you with the contact information for our manufacturing partner, FXI, should you want to follow up with them for assistance. FXI can be reached by phone at 888-999-0499 or via email at customerservice&#64;sleepinnovations.com. They can answer any questions you may have or assist with a warranty claim if needed.<br /><br />We hope this helps! Best, The Serta Team

Feb 1, 2018
miv
1 out of 5 stars review

serta not so great

To me these pillows are pretty but I tried to used them every night nooope I can?t their very hard for me hurt my neck my head . Is just there looking pretty on my bed . Even my nephews and they?re not picky wont use it

Helpful?54IPP9DRL5JC13767370453