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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

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Showing 3,361-3,370 of 3,565 reviews
Jan 11, 2022
Lanie
1 out of 5 stars review

chemical smell

Hubby put them in the cases and when I went to bed the smell was overwhelming. It literally gaged me!! Trying to wash the smell out, but I’m not sure it will work. My entire bedroom now has this horrid smell from 4 pillows.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Larie, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jan 4, 2022
PamG
1 out of 5 stars review

Flatten Overnight

I have NEVER had a pillow to go completely flat in one night. This is the most cheapest and extemely low quality pillow that I have ever own. All of the info stated on the package is completely false. Don't waste your money.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jan 28, 2019
ralderete
5 out of 5 stars review

LOVE LOVE LOVE

First of all, these are a FANTASTIC buy! Excellent price and a great pillow! I LOVE these pillows! I bought two sets and might go back for another one!

Helpful?54IPP9DRL5JC13767370453
May 30, 2021
SRY
1 out of 5 stars review

Becomes flat within minutes

The packaging on this say the pillow never gets flat. Within minutes of laying on it, it flattens where you lay your head and constantly have to change positions and flip/rotate the pillow.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Sry, Thank you for taking the time to leave us a review. We are sorry about your experience with the Serta Gel Memory Foam Cluster Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!

Sep 23, 2024
DCampy
2 out of 5 stars review

Chemical smell

Hello, have a very chemical smell to them, Spoke with manufacturer and they recommended running them with no heat and a dryer with some dryer sheets. I’ve done that two times and they still have a very petroleum chemical smell to them..

Helpful?54IPP9DRL5JC13767370453
Dec 31, 2022
lynnrose21
5 out of 5 stars review

They work

[This review was collected as part of a promotion.] Nice and firm, but not too hard! They really do work at keeping you cool at night. One of my must have pillows to sleep.

Review from from a sampling community.
Helpful?54IPP9DRL5JC13767370453
Dec 13, 2022
marcosm212
5 out of 5 stars review

Love it!

[This review was collected as part of a promotion.] Great Pillows! This pillows are very comfortable and supportive. My wife loves how great they wash.

Review from from a sampling community.
Helpful?54IPP9DRL5JC13767370453
Feb 1, 2018
miv
1 out of 5 stars review

serta not so great

To me these pillows are pretty but I tried to used them every night nooope I can?t their very hard for me hurt my neck my head . Is just there looking pretty on my bed . Even my nephews and they?re not picky wont use it

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Mar 24, 2021
B Smiles
5 out of 5 stars review

Perfect Pillows

I originally purchased 1 set of these just to try them out. Had to go back and pick up 2 more sets! Only downfall is they only come in standard and not king.. very firm and heavy..excellent neck support

Helpful?54IPP9DRL5JC13767370453
May 24, 2023
Lo
5 out of 5 stars review

Amazing pillows

I have bought several packs of these over the last few years. They are my kids, mine and our cats favorite pillows. They are the most comfy pillow I have ever slept on.

Helpful?54IPP9DRL5JC13767370453