If you are looking for a firm, supportive pillow—this is your buy! I am a back and side sleeper and like a pillow that is firm, yet comfortable. This checked off all the boxes! Yes, there is a slight smell upon taking out of the bag (typical of shredded gel memory foam). I left mine in the cold garage for 2 days to air out and smell is completely gone! Instructions say the entire pillow is machine washable. I would suggest delicate cycle, cold water, no bleach. With prices skyrocketing like they are, you can’t get a better buy! This is the pillow for back and side sleepers.

I bought these pillows last year. I thought they were going to be good since it is Serta and the amenities that came with them especially the cooling. Well to my surprise they don't keep me cool and they give me serious neck pain everyday. For me it's a no go.

I thought these were a great deal...until I got home and unwrapped them. One pillow smells like a mix of chemicals & gasoline. The other one smells like mildew. I have tried every possible way to air them out and deoderize them, but nothing works. I'm going to return them and see if it was just that set or all of them.

I didn't have neck problems until I bought this pillow. It is hard and does not conform to the curvature of the neck. I find myself mashing the pillow as I have to turn over. After a month, I slept using my old pillow, neck problems are gone. This pillow is garbage.

Not cooling. The first thing I noticed when lying on this pillow was that it seemed to be absorbing the heat from my face and head, creating a warm spot, not cooling it. The second thing I noticed is that even though they are dissapointingly not cool, they are comfortable.

I love these pillows. They are perfect for me. These do not flatten out as some reported but they are not extra firm. There is a squish to cradle your head. My youngest daughter loves them to but my oldest daughter does not. It all depends on your personal preference as far as material and soft vs firm preference.

I wish I had read the reviews before buying this, now I have to take them back. As soon as I opened the package there was a horrible chemical smell. I can't believe someone could sleep on this and smell that all night. Also the pillow is in a lot of small pieces not one piece of foam.

Finally realized I needed to get a pillow for my position of sleep. I did extensive research. This pillow is considered a "Best Seller". It must be for the price. It's been 2 weeks outside "airing" and they still stink !!! It's a chemically kind of smell definitely coming from the foam. I haven't had a chance to even try them on my bed. Directions say not to wash or dry (foam probably melts). Anyway, not sure how others could tolerate the scent, but I couldn't.

These pillows are nowhere near as fluffy as the pillows in the picture on the listing. In fact if you take these pillows out of their outer shell you can see that the inner shell is only about 2/3 of the way full. I can't comment much on their cooling ability. I've been sleeping on cooling pillows for several years. I don't find them to be hot but they don't stay otherside-of-the-pillow cold either. For the price I suppose I can't complain to much but for a side sleeper they just aren't going to cut it.

If you have a big heavy head like me this pillow is for you. My head sinks into it but not too much and I sleep like a Big Baby. Have a few of these and my kids have taken a few to their rooms. My wife has a small head and her bird head sits on top of this pillow so she thinks it’s too hard. The price is also very low compared to all those miracle foam commercialized pillows on TV.