Do not order these pillows.I got my order.These pillows are not Serta.You will receive two pillows in a plastic bag.Basically they bought pillow protectors and put another type pillow protector inside filled with shredded recycled material.So I repeat and you been warned DO NOT BUY!Plus they have a strong chemical smell

I bought these pillows seeking some extra support for my neck. The feel nice and firm in the store, but after you go to bed with it, its flat and hard with no support within 2 min. You get what you pay for. We tried to return them, but Sam's Club only allows exchanges for pillows. Wish we had known that beforehand.

I cannot believe I was able to get two of these for under $10. They are soft but still sturdy enough to support your head and neck. I tend to be a side-sleeper and these have saved me from having to use my arm for support and waking up with shoulder and/or neck pain. I hope to buy another pack next time I'm in the area!

If you have a big heavy head like me this pillow is for you. My head sinks into it but not too much and I sleep like a Big Baby. Have a few of these and my kids have taken a few to their rooms. My wife has a small head and her bird head sits on top of this pillow so she thinks it’s too hard. The price is also very low compared to all those miracle foam commercialized pillows on TV.

I bought the 2-pack 1 week ago today at Sam's. I read through the insert about the pillow care and then threw it away. When I took the plastic wrapping from the pillow I noticed that there was a slight musty odor. I decided to air them out for 24 hours. After that they still weren't great, but I thought I would just get used to it.....I've never slept so badly in my life. The smell is overpowering. It's a musty/moldy/dank cellar smell. I had to take them from my bed. I didn't save the receipt so I'm not sure if I can even take them back. Serta has a good reputation, but these pillows do not live up to it.

I bought these over a year ago ans loved them! I went to get more and the chemical smell is unbearable! My whole car smelt like it. I even set them out hoping it would go away, but it never did. I wish that the manufacturer would fix this because I would love to purchase more.

I’ve always loved these pillows. I just bought our fourth set and for the first time, am disappointed with them. The smell is awful! They smell like a can of paint. I have left them out to air our but when you lay your head on them, the smell is, of course, in your face. I love how comfortable they are, but hope the smell eventually fades.

These pillows are terrible. I thought it being the serta brand, It would be good. But it's not. They went flat within a couple of weeks, and they don't go back to their original form. They just stay deformed. Not at cooling either. But that might be because I have protective pillow sheets over them plus a pillow case. Anyway, I don't care for them at all.

I brought these pillows Sunday morning. At bed time after about 10 mintues I develped a cough, my chest felt heavy and my hands and arms became itchy and inflammed. I blamed it on allergy season and went to sleep. I coughed most of the night. When I got up yesterday morning I still felt the chest irritation and had the cough so I was hoping I wasn't coming down with a cold or something much worse. While gettng ready for work my chest felt better and the cough dissipated. All day long I was fine so I believed it must have passed until just now when I laid down to go to sleep. After a few minutes the cough returned, my chest felt heavy and my skin became itchy and inflammed. It was then I connected the coughing attacks and irritation to the pillows. I moved them off the bed and placed them on a chair in my room and after a few minutes my symptoms subsided. I think the most worrisome thing about this is the pillows are covered with both a pillowcase and pillow protector yet I still had an allergic reaction and that smell was still very strong. I would really like to know what these things are made of and how to get a refund if possible.

I bought the two-pack of these on sale for $9.98. You can't beat that price. And they are good pillows. They hold their shape through the night. Medium in height - not too big or small. I am used to a foam pillow that is getting too used and worn out.