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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,173 ratings3,777 reviews
  1. 5 stars57% (4,678)
  2. 4 stars15% (1,219)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 3,211-3,220 of 3,771 reviews
May 24, 2023
Reviewer name: Lo
5 out of 5 stars
5 out of 5 stars review

Amazing pillows

I have bought several packs of these over the last few years. They are my kids, mine and our cats favorite pillows. They are the most comfy pillow I have ever slept on.

Helpful?54IPP9DRL5JC13767370453
Sep 30, 2019
Reviewer name: Badgirl
5 out of 5 stars
5 out of 5 stars review

Great pillows

These pillows are very comfortable, best pillow I’ve had in a long time. The perfect combination of firm and softness. I will be ordering more. Shipping was fast too.

Review from walmart.com
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Aug 27, 2018
Reviewer name: Tara
5 out of 5 stars
5 out of 5 stars review

Best Pillows!

These are the pillows I've been searching for my whole life. They fluff up perfectly, stay cool all night, provide the perfect amount of support while being exceptionally soft. I love these pillows!

Helpful?54IPP9DRL5JC13767370453
Jul 13, 2020
Reviewer name: madi
2 out of 5 stars
2 out of 5 stars review

not much give

It’s was like sleeping on a rock. My neck hurt when I woke up. There isn’t much give to this pillow at all. I like that the cover is removable, but that’s about it. My neck shouldn’t be at such a odd angle when I sleep.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Madi, we are sorry that the Serta Gel Memory Foam Cluster Pillows did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 6, 2018
Reviewer name: Wichita Angel
2 out of 5 stars
2 out of 5 stars review

Not enough support

We brought these 4 months ago and have decided they are not for us. They make your head sink into the pillow and then flattens around your head. Not enough neck support then. Wish I could get my money back

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Nov 17, 2021
Reviewer name: Katie
5 out of 5 stars
5 out of 5 stars review

Love this pillow

I have been using this pillow for a week and love it!! I am a side sleeper, fairly particular about my pillows and have been so happy with this one. At this price I'll be buying more for my guest bedrooms.

Helpful?54IPP9DRL5JC13767370453
Aug 11, 2024
Reviewer name: Smith
2 out of 5 stars
2 out of 5 stars review

Not my best purchase

I was chasing the pillow all night. All the filling moved away from my head. My husband was also disappointed as it deflated too much for him as well.

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Mar 4, 2022
Reviewer name: MK
4 out of 5 stars
4 out of 5 stars review

They aren't very cooling

I love them! I do have to replace them after a year. I don't mind! When they go flat for me, my partner wants it. We don't have problems with it. We LOVE them. Been buying them for about 6 years now.

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Jan 11, 2022
Reviewer name: Lanie
1 out of 5 stars
1 out of 5 stars review

chemical smell

Hubby put them in the cases and when I went to bed the smell was overwhelming. It literally gaged me!! Trying to wash the smell out, but I’m not sure it will work. My entire bedroom now has this horrid smell from 4 pillows.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Larie, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Aug 17, 2025
Reviewer name: Kimberly
5 out of 5 stars
5 out of 5 stars review

Great Set of Pillows!

i love these pillows! Great for back sleepers and side sleepers. Just firm enough. Furmness is adjustable, but i left them as is and they work great! Great price for a wonderful set of pillows.

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