Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,173 ratings3,777 reviews
  1. 5 stars57% (4,678)
  2. 4 stars15% (1,219)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

Member photos

  • +2005 images
Sort by |
Showing 3,201-3,210 of 3,771 reviews
Dec 14, 2022
Reviewer name: Bad pillow
1 out of 5 stars
1 out of 5 stars review

Terrible

Bought these pillows before and they were great, terrible now.these are definitely different quality then the ones before, im returning them. This was a waste of money. Flat afternoon even a full night!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. Thank you for taking the time to provide your feedback on the Gel Memory Foam Cluster Pillows. We're sorry to hear that they did not work out and are happy to provide some additional information. Although you mentioned that you're planning to return the pillows, we also wanted to provide you with the contact information for our manufacturing partner, FXI, should you want to follow up with them for assistance. FXI can be reached by phone at 888-999-0499 or via email at customerservice@sleepinnovations.com. They can answer any questions you may have or assist with a warranty claim if needed. We hope this helps! Best, The Serta Team

Nov 3, 2020
Reviewer name: Beatrice
1 out of 5 stars
1 out of 5 stars review

Awful

These are nice if you are looking for sandbags because that's exactly what they are. They provide no comfort and are so heavy, smelly, and stiff. Now I know why they're only ten dollars.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 27, 2024
Reviewer name: Christian
1 out of 5 stars
1 out of 5 stars review

look for other options

maybe i got defective ones as what other reviews received sound different. mine instantly flat and lumpy. didnt seem like any gel or memory foam inside. returning right away.

Helpful?54IPP9DRL5JC13767370453
Aug 31, 2025
Reviewer name: JULEUS
1 out of 5 stars
1 out of 5 stars review

HORRIBLE

To say these pillows are horrible is an understatement. No cooling, maybe memory foam, maybe not, and isn't firm at all. Got taken in by the cheap price so kinda my fault. You get what you pay for

Helpful?54IPP9DRL5JC13767370453
Dec 23, 2019
Reviewer name: christine
2 out of 5 stars
2 out of 5 stars review

Don't waste your money

came in a vacuum sealed bag to where the pillows were flat as pancakes. Once they deflated, they are lumpy and uncomfortable. I am guessing they are made of memory foam scraps.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Nov 16, 2024
Reviewer name: Karen
2 out of 5 stars
2 out of 5 stars review

Not as good as they used to be

I have been buying these pillows for several years and they used to be great. Now, not so much. They don't hold their shape anymore. The last two I purchased were flat in two nights of using them. Now I'm on a quest to find new pillows.

Helpful?54IPP9DRL5JC13767370453
Mar 13, 2021
Reviewer name: Lorinda
1 out of 5 stars
1 out of 5 stars review

flat and hard

Had this pillow for several months now and from the beginning it went flat and got really firm, I wanted to give it a little longer but it never got comfortable. DON'T BUY

Helpful?54IPP9DRL5JC13767370453
Feb 22, 2023
Reviewer name: MJ
2 out of 5 stars
2 out of 5 stars review

Smelly

I just purchased the pillows today and there’s a strong chemical smell. I sprayed an essential oil onto both pillows, let’s see if that works before I return them.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! Thank you for your honest feedback, we're so sorry to hear that the pillows had an odor to them. While we always strive to provide comfort for our sleepers, you don't have to feel stuck with something you don't love. As you mentioned, you can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there if the Essential Oils don't work out as you'd hoped. Again, thank you for taking the time to share your experience, and let us know if we can assist moving forward!

Apr 29, 2021
Reviewer name: Ms Lea
5 out of 5 stars
5 out of 5 stars review

These are my favorite pillows

My absolute favorite pillows and the only ones I buy. They are very comfortable. Because they are memory foam, you will need to fluff them from time to time. Great value for the price. I highly recommend these pillows

Helpful?54IPP9DRL5JC13767370453
Feb 1, 2018
Reviewer name: miv
1 out of 5 stars
1 out of 5 stars review

serta not so great

To me these pillows are pretty but I tried to used them every night nooope I can?t their very hard for me hurt my neck my head . Is just there looking pretty on my bed . Even my nephews and they?re not picky wont use it

Helpful?54IPP9DRL5JC13767370453