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Sam's Club
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars7,535 ratings3,498 reviews
  1. 5 stars57% (4,316)
  2. 4 stars15% (1,145)
  3. 3 stars10% (763)
  4. 2 stars6% (457)
  5. 1 star11% (854)

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Showing 3,201-3,210 of 3,498 reviews
Nov 26, 2020
Don
1 out of 5 stars review

Verified Purchase

Yuck

Don't like these pillows. Very heavy and un-comfortable.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Nov 29, 2020
Sarah
2 out of 5 stars review

Verified Purchase

Lumpy and Unsupportive

Very lumpy. The memory foam doesn't fluff up easily. There's a reason these are so cheap.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Sarah, we are sorry that the Serta Gel Memory Foam Cluster Pillows did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 28, 2023
Nina Jager
5 out of 5 stars review

Verified Purchase

President

Perfect for my client and a great value as well.

Helpful?54IPP9DRL5JC13767370453
Aug 15, 2024
Taina
5 out of 5 stars review

Verified Purchase

I’m very lucky with this pillow

Are used to sweat a lot at night on my neck and this pillow is amazing. I quit sweating at night.

Helpful?54IPP9DRL5JC13767370453
Dec 8, 2020
Kenda
1 out of 5 stars review

Verified Purchase

Dont waste money!

These pillows are terrible. They are very flat.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Kendra, we are sorry that the Serta Gel Memory Foam Cluster Pillows did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 13, 2022
PartyPeople
3 out of 5 stars review

Verified Purchase

Soft Pillows

Way too soft for me, i thought they were gonna be more firm

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Sep 1, 2020
Anonymous
1 out of 5 stars review

Verified Purchase

Smell like mildew

Order 6 and all of them smell like mildew. They are going back to the store.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jan 18, 2026
Cynthia
3 out of 5 stars review

i dont feel any cooling %26 they are pretty flat.

Helpful?54IPP9DRL5JC13767370453
Jan 29, 2026
TASHA
1 out of 5 stars review

Lumpy and no firmness

Helpful?54IPP9DRL5JC13767370453
Aug 11, 2025
Cheri
3 out of 5 stars review

You cant wash this pillow it wont spin on spin cycle its to heavy when wet it was a nightmare trying to dry it

Helpful?54IPP9DRL5JC13767370453