Join Now
Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,173 ratings3,777 reviews
  1. 5 stars57% (4,678)
  2. 4 stars15% (1,219)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

Member photos

  • +2005 images
Sort by |
Showing 3,191-3,200 of 3,771 reviews
Jul 29, 2018
Reviewer name: Haydee
1 out of 5 stars
1 out of 5 stars review

IT DOES GET FLAT

It’s a really good pillow, but IT DOES GETS FLAT AFTER ONE NIGHT! It’s very frustrating- that my boyfriend threw this pillow across the room in the middle of the night. I would have to plumb it back to shape sometimes up to twice a night.

Helpful?54IPP9DRL5JC13767370453
May 14, 2020
Reviewer name: Nique
5 out of 5 stars
5 out of 5 stars review

BEST PILLOWS

This twin pack of pillows is a great buy! The pillows are nice and firm bit heavy then normal cotton pillows. If you looking for comfy firm with coolness these are pillows you need!

Helpful?54IPP9DRL5JC13767370453
Nov 27, 2020
Reviewer name: Emma
2 out of 5 stars
2 out of 5 stars review

You get what you pay for...

After a couple of nights on this pillow, I decided this was not for me. No support and overly firm (thin slab of concrete came to mind but I am sure I am exaggerating!!). The pillow is pretty thin and just not comfortable.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 25, 2022
Reviewer name: Lori
1 out of 5 stars
1 out of 5 stars review

I've only used them for one night...

... but I didn't notice any kind of a cooling effect. Comfortable but I did not need them and so it was pretty much a waste of money. So, I don't recommend buying these for the non-existant cooling effect.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi, Lori. We are sorry that the Serta Pillow have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Feb 16, 2021
Reviewer name: Beautiful
3 out of 5 stars
3 out of 5 stars review

Stinky pillows

On this Saturday I bought 12 packs of of pillows. That is a total of 24 pillows some are Fluffy some are Flats and they Stink really bad I will be returning them today.....

Helpful?54IPP9DRL5JC13767370453
Apr 23, 2023
Reviewer name: LE
5 out of 5 stars
5 out of 5 stars review

Great pillows!

I really like these pillows, you can mold and shape them anyway to get the support you need. You can’t beat the price either! Probably will go back and get another 2 pack

Helpful?54IPP9DRL5JC13767370453
Jan 22, 2021
Reviewer name: Pat462
1 out of 5 stars
1 out of 5 stars review

Designed for neck and back support

Designed for neck and back support. lie. these pillows are flat. They give no support at all. They have actually caused me neck & back pain. They are hard & flat. & heavy.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jan 28, 2025
Reviewer name: larissa
1 out of 5 stars
1 out of 5 stars review

The smell

Why do this pillows smell so toxic? I cant sleep with the pillows even in the same room. I air dryed them out for days and then tried washing them and they still smell horrible. Buyer beware!!

Helpful?54IPP9DRL5JC13767370453
Nov 29, 2021
Reviewer name: court
3 out of 5 stars
3 out of 5 stars review

decent

good firm pillows tend to flatten though after you’ve had them for about a week or so. I have to keep refluffing and I thought they were just supposed to bounce back.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
reply from SertaTeam

Hi there! We are sorry that the Serta Pillow has not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jan 28, 2019
Reviewer name: ralderete
5 out of 5 stars
5 out of 5 stars review

LOVE LOVE LOVE

First of all, these are a FANTASTIC buy! Excellent price and a great pillow! I LOVE these pillows! I bought two sets and might go back for another one!

Helpful?54IPP9DRL5JC13767370453