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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

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Showing 3,191-3,200 of 3,566 reviews
Jun 18, 2023
Wide Eyed Krupp Monster
1 out of 5 stars review

The pillows lie.

Was told on the labeling, it was cooling gel memory foam, both were lies. It it's made of foam chunks and has no cooling ability. It actually gets warm, far too quickly to be comfortable.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the cooling you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a new set of pillows that have additional cooling capabilities. We hope this helps!

Aug 18, 2024
JB
4 out of 5 stars review

It's just ok

I bought this pillow about 3 weeks ago. At first, it was very comfortable and sturdy, now it's flat. It had so much potential, but it stays flat all the time. I need fullness and for it to not stay flat.

Helpful?54IPP9DRL5JC13767370453
Nov 17, 2023
Sky5
5 out of 5 stars review

Best Pillow Ever

I have had these pillows for over two years and they are still plump and comfy. They are the only pillows in my house that are still holding their original shape. I am back to buy more because I need to replace my other pillows!

Helpful?54IPP9DRL5JC13767370453
Jan 18, 2023
Brittany
2 out of 5 stars review

They changed

These used to be my favorite pillows. However, they have recently changed and I'm not a big fan of the new ones. They offer less support and go flat.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Brittany. Thanks for taking the time to leave your feedback. While we know that every sleeper has different needs and what works for some may not work for all, your insight is helpful for others who may be researching pillows for an upcoming purchase. We hope you find your perfect pillow soon!

Aug 8, 2024
WeaGirl
2 out of 5 stars review

Not cool or comfortable. Kind of hard.

Was hoping they were cool but they were not. Not super comfortable either. I like the fact that they are washable. That is a nice feature in a pillow. I can't decide whether to return or save for guests. I won' use them.

Helpful?54IPP9DRL5JC13767370453
Jul 27, 2024
Yad
1 out of 5 stars review

Totalmente incómodas

No son memory foam. Son muy incómodas. Me levanté con dolor en todo mi cuello y hombros. Y por últimono se si realmente son frias porque no sentí absolutamente nada. No pierda tiempo y dinero en estas almohadas.

Helpful?54IPP9DRL5JC13767370453
Jul 5, 2025
StraightAndProud
1 out of 5 stars review

Worst pillow I have ever bought

I don't know what this is but this is not a pillow! Is like a bag of lumpy "foam pieces" I opened the package and right away put it back in the bag and returned this poorly made pillow

Helpful?54IPP9DRL5JC13767370453
Aug 14, 2021
Dee
3 out of 5 stars review

Looses it's shape

This pillow felt great at first but after a few months now it doesn't even look like a rectangle! If you don't plan to sleep on it I guess it'll work. I still use the. But I won't buy them again.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Dee, we are sorry to learn of your experience. Please contact 888-999-0499 so we can assist you better. Thank you.

Jul 8, 2021
Christina
3 out of 5 stars review

Not for Side Sleepers

Not what I was expecting. Cooling effect is mediocre, and the foam is more suited for back sleepers. Since I am a side sleeper it lacked the support I needed and ended up feeling like I was sleeping on a rock.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Christina, we are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI / INNOCOR and they will be able to assist you further. Please reach out to FXI / INNOCOR at 1-888-999-0499 or customerservice@sleepinnovations.com. Thank you!

Jan 15, 2023
longlaker
1 out of 5 stars review

Arrived Damaged

One of the pillows looks like it was drug under a fork lift for 1/4 mile before it was packaged. The cover is torn and covered with grease. Now I have to deal with a return. Nice QA/QC Serta!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. Thank you for taking the time to share your experience. While this is certainly out of the norm we appreciate you bringing it to our attention and apologize for the inconvenience of a return.<br /><br />Best, The Serta Team