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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,173 ratings3,777 reviews
  1. 5 stars57% (4,678)
  2. 4 stars15% (1,219)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 3,181-3,190 of 3,771 reviews
Feb 16, 2021
Reviewer name: Beautiful
3 out of 5 stars
3 out of 5 stars review

Stinky pillows

On this Saturday I bought 12 packs of of pillows. That is a total of 24 pillows some are Fluffy some are Flats and they Stink really bad I will be returning them today.....

Helpful?54IPP9DRL5JC13767370453
Feb 1, 2018
Reviewer name: miv
1 out of 5 stars
1 out of 5 stars review

serta not so great

To me these pillows are pretty but I tried to used them every night nooope I can?t their very hard for me hurt my neck my head . Is just there looking pretty on my bed . Even my nephews and they?re not picky wont use it

Helpful?54IPP9DRL5JC13767370453
Nov 17, 2022
Reviewer name: dcv8211
5 out of 5 stars
5 out of 5 stars review

Nice

[This review was collected as part of a promotion.] These cluster pillows are very nice. They are like a medium soft and not rock hard. They look full and smooth under the pillowcase on the bed. I like that they are hypoallergenic as well.

Review from from a sampling community.
Helpful?54IPP9DRL5JC13767370453
Jun 25, 2022
Reviewer name: Lori
1 out of 5 stars
1 out of 5 stars review

I've only used them for one night...

... but I didn't notice any kind of a cooling effect. Comfortable but I did not need them and so it was pretty much a waste of money. So, I don't recommend buying these for the non-existant cooling effect.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi, Lori. We are sorry that the Serta Pillow have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Sep 30, 2021
Reviewer name: do not recommend
1 out of 5 stars
1 out of 5 stars review

stinks

Tried to wash before using. And it smelled badly of chemicals. Dried 3x in dryer. Tried to dry outside. Chemical smell is still there. Regret buying. But no way to return.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We are sorry to learn of your experience. If you wouldn’t mind, please contact 888-999-0499 to discuss available options. Thank you.

Apr 10, 2020
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

THESE ARE NOT SERTA PILLOWS! They are labeled Innocor and made in China. SERTA products are made in America. These pillows smell like an old moldy, mildew infested jock strap!! Don't waste your $25.00.....Spend a little more for better quality!

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Jan 25, 2022
Reviewer name: Elizabeth
5 out of 5 stars
5 out of 5 stars review

A Firm, but Comfortable Deal

These pillows are affordable and are mostly comfortable! They could be slightly softer for someone who likes a fluffy pillow, but for those who need solid support, these are perfect.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Mar 13, 2021
Reviewer name: Lorinda
1 out of 5 stars
1 out of 5 stars review

flat and hard

Had this pillow for several months now and from the beginning it went flat and got really firm, I wanted to give it a little longer but it never got comfortable. DON'T BUY

Helpful?54IPP9DRL5JC13767370453
May 5, 2022
Reviewer name: Joey
2 out of 5 stars
2 out of 5 stars review

More like smelly nights.

Pillows feel okay enough. Like other reviewers state. Not really cooling pillows. But the smell. God awful. Aired out for about 48 hours in open air... not even a dent in the smell. Will be retuning.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Feb 22, 2023
Reviewer name: MJ
2 out of 5 stars
2 out of 5 stars review

Smelly

I just purchased the pillows today and there’s a strong chemical smell. I sprayed an essential oil onto both pillows, let’s see if that works before I return them.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! Thank you for your honest feedback, we're so sorry to hear that the pillows had an odor to them. While we always strive to provide comfort for our sleepers, you don't have to feel stuck with something you don't love. As you mentioned, you can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there if the Essential Oils don't work out as you'd hoped. Again, thank you for taking the time to share your experience, and let us know if we can assist moving forward!