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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

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Showing 3,181-3,190 of 3,566 reviews
Aug 16, 2025
STANLEY
5 out of 5 stars review

SERTA PILLOWS

Very pleased with purchase and at a great price! Really fluffy and comfortable. Would definitely buy again. 😊

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Aug 5, 2025
PTL
1 out of 5 stars review

Stinks!

The pillows have a terrible chemical smell. I would not recommend buying these pillows. I plan on returning to the store.

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Aug 16, 2025
anonymous
1 out of 5 stars review

not the best

The older cooling pillows were more filled. These new pillows are alittle small and barely filled with the foam.🤷‍♂️

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Aug 11, 2025
Cheri
3 out of 5 stars review

You cant wash this pillow it wont spin on spin cycle its to heavy when wet it was a nightmare trying to dry it

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Feb 27, 2023
BABY COME BACK
1 out of 5 stars review

not the same

If you are use to the full more firm pillows filled with clusters, these aren’t being made like that anymore! Will be returning asap

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reply from Serta Team

Hi there! Thank you for sharing your experience with us, we're sorry to hear the pillows didn't offer the right level of support. While we understand returning may not be ideal, we're glad you won't be stuck with something you don't love! You can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for your feedback, and let us know if we can assist moving forward!

Jan 11, 2026
Vanessa
1 out of 5 stars review

too lumpy, disappointing

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Jan 29, 2026
TASHA
1 out of 5 stars review

Lumpy and no firmness

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Apr 10, 2022
CM
5 out of 5 stars review

Love Them!!!

I bought several for myself and family for our vacation. I thought we would use them for the week and leave them for future vacationers; however, that did not happen. We had to take them home. These pillows are greatl!

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Aug 11, 2024
Gail
1 out of 5 stars review

Not cooling

They are not cooler then any other pillow. Also the memory foam take awhile for your head to sink into place. Then when you flip it over to the cool side, again it takes a while for your head to sink into place. Resulting in a stiff neck.

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Apr 2, 2022
cee
1 out of 5 stars review

stink!!!

These pillows smell so bad!!! I’ve had them for going on 2 months and they still smell bad!! I’ve aired them out, sat them in the Sun, slept on them… I don’t know what else to do except write this review and toss them in the garbage.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!