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Sam's Club
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

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Showing 3,171-3,180 of 3,575 reviews
Feb 3, 2023
Jen
1 out of 5 stars review

pillows suck

Want my money back, they changed the pillows a few months ago, I use to love them, don’t buy

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Jen. Thanks for taking the time to review the Gel Memory Foam Cluster Pillows. We&#39;re sorry to hear that they did not meet your expectations and appreciate your insight as feedback like this is important to pass along to our greater team for evaluation of future product changes.<br /><br />Best, The Serta Team

Dec 8, 2020
Kenda
1 out of 5 stars review

Verified Purchase

Dont waste money!

These pillows are terrible. They are very flat.

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reply from Serta Team

Hello Kendra, we are sorry that the Serta Gel Memory Foam Cluster Pillows did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Nov 29, 2020
Sarah
2 out of 5 stars review

Verified Purchase

Lumpy and Unsupportive

Very lumpy. The memory foam doesn't fluff up easily. There's a reason these are so cheap.

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reply from Serta Team

Hello Sarah, we are sorry that the Serta Gel Memory Foam Cluster Pillows did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 15, 2024
Taina
5 out of 5 stars review

Verified Purchase

I’m very lucky with this pillow

Are used to sweat a lot at night on my neck and this pillow is amazing. I quit sweating at night.

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Sep 1, 2020
Anonymous
1 out of 5 stars review

Verified Purchase

Smell like mildew

Order 6 and all of them smell like mildew. They are going back to the store.

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reply from Serta Team

Hello, Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jan 17, 2026
Sarah
1 out of 5 stars review

Cut up foam; don't waste time or mondy

Literally cut up foam in a bag in a pillowcase.

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Nov 21, 2025
KIMBERLY
1 out of 5 stars review

Horrible

These are the worst pillows I have ever had please don't purchase flat hard and lumpy

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Nov 21, 2025
DEBBIE
1 out of 5 stars review

they don't cool at all very disappointed.

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Feb 28, 2023
Nina Jager
5 out of 5 stars review

Verified Purchase

President

Perfect for my client and a great value as well.

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Jan 8, 2026
DEBRA
2 out of 5 stars review

Serta cooling pillows

They have a chemical smell and are not cooling at all

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