Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,173 ratings3,777 reviews
  1. 5 stars57% (4,678)
  2. 4 stars15% (1,219)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

Member photos

  • +2005 images
Sort by |
Showing 3,161-3,170 of 3,771 reviews
Feb 4, 2021
Reviewer name: candis
1 out of 5 stars
1 out of 5 stars review

the smell

It has a terrible smell and I wonder if the smell will cause harm to my health. They’re not comfortable either.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jul 28, 2021
Reviewer name: Marla
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not comfortable or cooling.

Its lumpy like little squares of foam. Its not cooling. I gave it two stars because i use behind my back and it helps with my pain.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Marla. We're sorry to learn that you're not having a 5-star experience with your Pillow. We would love the opportunity to assist. Please contact us at 1-888-999-0499. Thank you.

Oct 18, 2021
Reviewer name: Boogie
1 out of 5 stars
1 out of 5 stars review

SAVE YOUR MONEY!!

You get what you pay for. I purchased based on the brand. Big mistake. This pillow is uncomfortable, and flat. Waste of money.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! We are sorry to learn of your dissatisfaction. If you wouldn’t mind, please contact us at 888-999-0499. Thank you.

Aug 31, 2025
Reviewer name: JULEUS
1 out of 5 stars
1 out of 5 stars review

HORRIBLE

To say these pillows are horrible is an understatement. No cooling, maybe memory foam, maybe not, and isn't firm at all. Got taken in by the cheap price so kinda my fault. You get what you pay for

Helpful?54IPP9DRL5JC13767370453
Apr 13, 2018
Reviewer name: LilieCat
3 out of 5 stars
3 out of 5 stars review

I gave it a 3 star because the pillows are too hard for me. They are also too high. My head does not sink nicely into it. I ended up with a kink neck in the morning.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
May 24, 2023
Reviewer name: Lo
5 out of 5 stars
5 out of 5 stars review

Amazing pillows

I have bought several packs of these over the last few years. They are my kids, mine and our cats favorite pillows. They are the most comfy pillow I have ever slept on.

Helpful?54IPP9DRL5JC13767370453
Aug 11, 2024
Reviewer name: Smith
2 out of 5 stars
2 out of 5 stars review

Not my best purchase

I was chasing the pillow all night. All the filling moved away from my head. My husband was also disappointed as it deflated too much for him as well.

Helpful?54IPP9DRL5JC13767370453
Nov 17, 2021
Reviewer name: Katie
5 out of 5 stars
5 out of 5 stars review

Love this pillow

I have been using this pillow for a week and love it!! I am a side sleeper, fairly particular about my pillows and have been so happy with this one. At this price I'll be buying more for my guest bedrooms.

Helpful?54IPP9DRL5JC13767370453
Nov 3, 2020
Reviewer name: Beatrice
1 out of 5 stars
1 out of 5 stars review

Awful

These are nice if you are looking for sandbags because that's exactly what they are. They provide no comfort and are so heavy, smelly, and stiff. Now I know why they're only ten dollars.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 31, 2019
Reviewer name: Jen
5 out of 5 stars
5 out of 5 stars review

Extremely soft, but adjustable to feel.

I love exceptionally soft pillows, but this new overstuffed trend hurts my neck. With these because it isn't a solid slab, but rather cut up pieces I can nestle into them.

Helpful?54IPP9DRL5JC13767370453