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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars
8,173 ratings3,777 reviews
  1. 5 stars57% (4,678)
  2. 4 stars15% (1,219)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 3,151-3,160 of 3,771 reviews
Nov 28, 2022
Reviewer name: Me
3 out of 5 stars
3 out of 5 stars review

Horrible buyer beware

Washed per instructions- a million tiny pieces of foam floating around in washing machine.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry to learn of your experience. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jun 14, 2019
Reviewer name: Theresa
1 out of 5 stars
1 out of 5 stars review

Stink

These pillows smell so bad. I do not recommend these pillows at all.

Helpful?54IPP9DRL5JC13767370453
Mar 4, 2022
Reviewer name: Mumsy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Cooling Cluster Memory Foam Pillow

Pillow served it purpose. I needed a pillow to support my arm at night and this was a good choice. Wish it came in a King size.

Helpful?54IPP9DRL5JC13767370453
Feb 26, 2022
Reviewer name: Sorry
1 out of 5 stars
1 out of 5 stars review

horrible

Flat, hard and hot. Not at all what advertised! Spend a little more and get something that I don’t have to throw in the garbage 2 days later!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Nov 17, 2020
Reviewer name: Ev
1 out of 5 stars
1 out of 5 stars review

Smell

These pillows have a ridiculous chemical smell that completely destroys any comfort factor they provide.

Helpful?54IPP9DRL5JC13767370453
Jan 17, 2021
Reviewer name: Amber B
1 out of 5 stars
1 out of 5 stars review

horrible

These are the worst pillows I have ever bought only had a week and flat as can be no memory foam here. So very disappointed and money wasted

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!

Aug 8, 2024
Reviewer name: Paul
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great product, great value

It's been a long time since I found a pillow that supports just the right amount without hurting my neck. I am a side sleeper

Helpful?54IPP9DRL5JC13767370453
Jun 2, 2023
Reviewer name: SAMtheMAN
1 out of 5 stars
1 out of 5 stars review

Not The Same As It Used To Be!

I have been buying these pillows for years from here. This is not the same pillow at all. Not comfortable at all and has way less fill in it.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows did not meet you expectations. We have taken this feedback and passed it along to our product team so we can work to make new pillows that will better fit your needs in the future. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a different set of pillows that can provide you with the sleep experience you deserve! We hope this helps!

Feb 4, 2021
Reviewer name: candis
1 out of 5 stars
1 out of 5 stars review

the smell

It has a terrible smell and I wonder if the smell will cause harm to my health. They’re not comfortable either.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jul 28, 2021
Reviewer name: Marla
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not comfortable or cooling.

Its lumpy like little squares of foam. Its not cooling. I gave it two stars because i use behind my back and it helps with my pain.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Marla. We're sorry to learn that you're not having a 5-star experience with your Pillow. We would love the opportunity to assist. Please contact us at 1-888-999-0499. Thank you.