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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

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Showing 3,141-3,150 of 3,575 reviews
Jan 29, 2022
CC
5 out of 5 stars review

Best Pillows Ever

I can’t recommend these pillows enough. Polyester fill pillows are too flat, and too hot. Down pillows are comfy, but shed feathers constantly and fall flat quickly. Memory foam pillows are too hard. But memory foam chip pillows? THE BEST. Pros: stay relatively cool, stays full and spirituelle supportive. Retains shape after fluffing. Cons: the smell, which I personally don’t mind but I know other people are more sensitive to it. Smells like memory foam, what can I say? Heavier than a plain polyester pillow, but I like that. I am a side sleeper. I’m obsessed with these poles pillows. I was out of town for over a month and tried to order the same kind off of Amazon (Sams a was sold out). They only had a blend of memory chip and poly fill and it stocked. Too flat. Between my house, and my girlfriend, and the ones my dog tore up that first week, Ive bought several packs and always think about buying more.

Helpful?54IPP9DRL5JC13767370453
Apr 5, 2024
Karkeykay
5 out of 5 stars review

Perfect for my neck problems.

I think pillows are hard to judge based on reviews as far as comfort goes because it is individual preference or what position you sleep in or physical problems a person might have that determines what is comfortable or not to a someone. I have been using these for about four years or more. I have a neck problem and I absolutely cannot use a big fluffy pillow. If I do I wake up in pain if I'm able to get to sleep at all. I loved these so much that I bought two extra sets in case Sam's quit selling them. They are pretty flat and I usually have to turn it once a day but I wanted something that was close to not using one at all so they are great for me. I can bunch it up under my neck so I get support there but the rest of my head is level with my spine. I just took a new one of my storage area to replace the one I've been using (probably for far too long). I've even taken one with me on road trips in case the hotel pillows are uncomfortable. I hope they keep making them. They are the best if you have neck problems like I do.

Helpful?54IPP9DRL5JC13767370453
Nov 9, 2020
HelpMeRonda
3 out of 5 stars review

I wish!

I really wish that I would have read the reviews about this pillow before I purchased them, I would have saved time and money. As a side sleeper, I have to say that I did like the support that I felt, but the smell of the pillow was so strong that I simply couldn’t relax enough to sleep! I’m going to have to return them and keep looking for the same quality in a pillow less the foul Oder☹️☹️

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 27, 2024
Jen L
2 out of 5 stars review

Really not happy with these

These pillows are filled with loose foam! It is not a solid piece of memory foam. After using for less than a week you can feel pieces of the foam that have broken away and are just floating around. Lots of flat spots already. It doesn't retain its shape at all.

Helpful?54IPP9DRL5JC13767370453
Oct 6, 2022
SMM
2 out of 5 stars review

Poor Quality

I've bought these pillows before and usually love them. This time I was excited to replace my old pillow. I used it for one night and by the time I woke up it was flat as a board. This is not the same quality and not as good as the pillow I bought 2 years ago! Very disappointed.

Helpful?54IPP9DRL5JC13767370453
Nov 17, 2020
mera12
3 out of 5 stars review

Head sinks too far in, not for side sleepers

I've been looking for a good pillow for far too long. I had high hopes for this one but it's not supportive enough for me. Both my husband and I are side sleepers and both of us found that our heads sunk too far in to be comfortable. The materials seems ok, though. I've had some pillows where the memory foam clusters are very large but this one seemed to be a good size and not lumpy. Also, this pillow is surprisingly heavy! This pillow may work for you if you're not a side sleeper.

Helpful?54IPP9DRL5JC13767370453
May 26, 2023
Gwen
5 out of 5 stars review

worked for me

Great pillow at a great price. It’s just firm enough for me it helped me get a great nights sleep my back wasn’t sore in the morning. And it’s nice and cool. Only thing I wish it was a bit bigger. But try it for yourself. Seems like a lot of people didn’t feel the Same way. But Sams will let you return it.

Helpful?54IPP9DRL5JC13767370453
Apr 30, 2023
Anna
5 out of 5 stars review

Great, if unsettling, sleep!

I bought these pillows two days ago, and the first night I used mine, I slept so hard I was transported through space and time, and granted oddly specific knowledge on a subject I've never even been interested in before, the validity of which, I verified with some research after I woke up. So that was weird. Either way, I've had two great nights of sleep so far, without my typical intermittent waking, and all things considered that makes whatever astral plane I ended up on kinda worth it. 10/10, would recommend.

Helpful?54IPP9DRL5JC13767370453
Dec 1, 2022
mom shopper
1 out of 5 stars review

Not a good pillow

These pillows are filled with cut-up pieces of foam, not a whole piece of foam like it looks in the picture. I bought these for my kids and they don’t seem to know the difference but there is no way an adult could sleep in this pillow and be comfortable.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. Thank you for your review. We're sorry to learn of your dissatisfaction. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499.

Jan 6, 2022
Dawn
1 out of 5 stars review

Great at first, then flat and lumpy

These felt AMAZING in the store. Heavy, thick, and hold their shape. I put them in the guest bedroom. That room has only been used 3 times now, and these pillows are trash. Flat, lumpy, and not near the size they were before. I’m very disappointed and would not buy again. I’m writing this review because the pillows are so great when you buy them, I do not want others dissatisfied like me.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Dawn, Thank you for taking the time to leave a review. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!