Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,744 ratings3,570 reviews
  1. 5 stars57% (4,427)
  2. 4 stars15% (1,171)
  3. 3 stars10% (785)
  4. 2 stars6% (469)
  5. 1 star12% (892)

Member photos

  • +1989 images
Sort by |
Showing 3,051-3,060 of 3,570 reviews
Jan 15, 2022
Reviewer name: Nina
1 out of 5 stars
1 out of 5 stars review

Chemical Smell

Chemical smell. Worrisome, cant be good sleeping and breathing all that in all night. They are going to be thrown away. Not buying memory foam ever again.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Nina, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Nov 3, 2020
Reviewer name: Beatrice
1 out of 5 stars
1 out of 5 stars review

Awful

These are nice if you are looking for sandbags because that's exactly what they are. They provide no comfort and are so heavy, smelly, and stiff. Now I know why they're only ten dollars.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 14, 2020
Reviewer name: Nique
5 out of 5 stars
5 out of 5 stars review

BEST PILLOWS

This twin pack of pillows is a great buy! The pillows are nice and firm bit heavy then normal cotton pillows. If you looking for comfy firm with coolness these are pillows you need!

Helpful?54IPP9DRL5JC13767370453
Mar 24, 2021
Reviewer name: B Smiles
5 out of 5 stars
5 out of 5 stars review

Perfect Pillows

I originally purchased 1 set of these just to try them out. Had to go back and pick up 2 more sets! Only downfall is they only come in standard and not king.. very firm and heavy..excellent neck support

Helpful?54IPP9DRL5JC13767370453
Jul 13, 2021
Reviewer name: Carol E
5 out of 5 stars
5 out of 5 stars review

Superb

I bought these pillows and I love them. They are very contouring and very comfortable for me as a side sleeper. I have slept on these pillows for a month and they have kept their shape. Oh and the price is really nice.

Helpful?54IPP9DRL5JC13767370453
May 30, 2021
Reviewer name: SRY
1 out of 5 stars
1 out of 5 stars review

Becomes flat within minutes

The packaging on this say the pillow never gets flat. Within minutes of laying on it, it flattens where you lay your head and constantly have to change positions and flip/rotate the pillow.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Sry, Thank you for taking the time to leave us a review. We are sorry about your experience with the Serta Gel Memory Foam Cluster Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!

Mar 13, 2021
Reviewer name: Lorinda
1 out of 5 stars
1 out of 5 stars review

flat and hard

Had this pillow for several months now and from the beginning it went flat and got really firm, I wanted to give it a little longer but it never got comfortable. DON'T BUY

Helpful?54IPP9DRL5JC13767370453
Sep 30, 2021
Reviewer name: do not recommend
1 out of 5 stars
1 out of 5 stars review

stinks

Tried to wash before using. And it smelled badly of chemicals. Dried 3x in dryer. Tried to dry outside. Chemical smell is still there. Regret buying. But no way to return.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We are sorry to learn of your experience. If you wouldn’t mind, please contact 888-999-0499 to discuss available options. Thank you.

Aug 31, 2019
Reviewer name: Jen
5 out of 5 stars
5 out of 5 stars review

Extremely soft, but adjustable to feel.

I love exceptionally soft pillows, but this new overstuffed trend hurts my neck. With these because it isn't a solid slab, but rather cut up pieces I can nestle into them.

Helpful?54IPP9DRL5JC13767370453
Apr 13, 2018
Reviewer name: LilieCat
3 out of 5 stars
3 out of 5 stars review

I gave it a 3 star because the pillows are too hard for me. They are also too high. My head does not sink nicely into it. I ended up with a kink neck in the morning.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453