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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,744 ratings3,570 reviews
  1. 5 stars57% (4,427)
  2. 4 stars15% (1,171)
  3. 3 stars10% (785)
  4. 2 stars6% (469)
  5. 1 star12% (892)

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Showing 3,041-3,050 of 3,570 reviews
Jul 13, 2021
Reviewer name: Carol E
5 out of 5 stars
5 out of 5 stars review

Superb

I bought these pillows and I love them. They are very contouring and very comfortable for me as a side sleeper. I have slept on these pillows for a month and they have kept their shape. Oh and the price is really nice.

Helpful?54IPP9DRL5JC13767370453
Aug 31, 2019
Reviewer name: Jen
5 out of 5 stars
5 out of 5 stars review

Extremely soft, but adjustable to feel.

I love exceptionally soft pillows, but this new overstuffed trend hurts my neck. With these because it isn't a solid slab, but rather cut up pieces I can nestle into them.

Helpful?54IPP9DRL5JC13767370453
Apr 29, 2021
Reviewer name: Ms Lea
5 out of 5 stars
5 out of 5 stars review

These are my favorite pillows

My absolute favorite pillows and the only ones I buy. They are very comfortable. Because they are memory foam, you will need to fluff them from time to time. Great value for the price. I highly recommend these pillows

Helpful?54IPP9DRL5JC13767370453
Apr 23, 2023
Reviewer name: LE
5 out of 5 stars
5 out of 5 stars review

Great pillows!

I really like these pillows, you can mold and shape them anyway to get the support you need. You can’t beat the price either! Probably will go back and get another 2 pack

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Dec 6, 2018
Reviewer name: Wichita Angel
2 out of 5 stars
2 out of 5 stars review

Not enough support

We brought these 4 months ago and have decided they are not for us. They make your head sink into the pillow and then flattens around your head. Not enough neck support then. Wish I could get my money back

Helpful?54IPP9DRL5JC13767370453
Nov 22, 2022
Reviewer name: Tonya
1 out of 5 stars
1 out of 5 stars review

Horrible chemical smell

I opened them and put them outside for 24 hours to get rid of the smell. We are on an 8 hour road trip and all we can smell is the chemical smell from the pillows. I'm tempted to just toss them out they're so bad, but we need pillows for our trip!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Tonya. We are sorry that the Serta Gel Memory Foam Cluster Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jan 28, 2019
Reviewer name: ralderete
5 out of 5 stars
5 out of 5 stars review

LOVE LOVE LOVE

First of all, these are a FANTASTIC buy! Excellent price and a great pillow! I LOVE these pillows! I bought two sets and might go back for another one!

Helpful?54IPP9DRL5JC13767370453
Aug 21, 2019
Reviewer name: Thehairypotter
5 out of 5 stars
5 out of 5 stars review

soft but stable

These pillows were a roll of the dice at finding a quality pillow that wouldn’t break the bank. I loved them so much I got them for my kids as well and have had dreams of giving them away as housewarming presents!

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Jul 24, 2025
Reviewer name: Misrepresentation
2 out of 5 stars
2 out of 5 stars review

Misrepresentation

Says that it has Gel Memory Foam, but if you open them up, it just has regular foam bits and pieces in them. I would add pictures, but it's not letting me.

Helpful?54IPP9DRL5JC13767370453
Feb 16, 2021
Reviewer name: Beautiful
3 out of 5 stars
3 out of 5 stars review

Stinky pillows

On this Saturday I bought 12 packs of of pillows. That is a total of 24 pillows some are Fluffy some are Flats and they Stink really bad I will be returning them today.....

Helpful?54IPP9DRL5JC13767370453