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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,744 ratings3,570 reviews
  1. 5 stars57% (4,427)
  2. 4 stars15% (1,171)
  3. 3 stars10% (785)
  4. 2 stars6% (469)
  5. 1 star12% (892)

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Showing 3,031-3,040 of 3,570 reviews
Jan 25, 2021
Reviewer name: Josh
1 out of 5 stars
1 out of 5 stars review

Horrible pillows

These pillows smell like mold! The odor these pillows emit is absolutely horrendous. It feels like I'm breathing in straight up mildew. DO NOT BUY THESE.

Helpful?54IPP9DRL5JC13767370453
Apr 5, 2025
Reviewer name: nothanks
2 out of 5 stars
2 out of 5 stars review

Extreme off gassing and flat

Had these pillows over 2 weeks and they still have a chemical smell that sticks in ghe back of your throat. Rhey go flat very quickly, even with fluffing every night. Was hiping theyd be a good substitute for "my pillow", nope. Leson learned.

Helpful?54IPP9DRL5JC13767370453
Jan 28, 2019
Reviewer name: ralderete
5 out of 5 stars
5 out of 5 stars review

LOVE LOVE LOVE

First of all, these are a FANTASTIC buy! Excellent price and a great pillow! I LOVE these pillows! I bought two sets and might go back for another one!

Helpful?54IPP9DRL5JC13767370453
May 7, 2022
Reviewer name: Dee
2 out of 5 stars
2 out of 5 stars review

Smells Like Chemicals

I had to sit these pillows out for 3 weeks before the chemical smell calmed down enough for me to use them. Other than that disappointment, the pillow is comfortable with enough give for me, as I’m a back sleeper.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Dee, We are sorry about your experience with the Serta Foam Cluster Pillows. This product is manufactured by our licensed partner Innocor and they will be able to assist you with any future concerns or warranty/repair of this item. Please reach out to Innocor at 888-999-0499.Thank you!

Feb 1, 2018
Reviewer name: miv
1 out of 5 stars
1 out of 5 stars review

serta not so great

To me these pillows are pretty but I tried to used them every night nooope I can?t their very hard for me hurt my neck my head . Is just there looking pretty on my bed . Even my nephews and they?re not picky wont use it

Helpful?54IPP9DRL5JC13767370453
Nov 2, 2019
Reviewer name: Nano5
5 out of 5 stars
5 out of 5 stars review

LOVE!!

I have gone through so many pillows even the My Pillow and this beats it hands down! I did NOT have any chemical smell from mine. I couldn't believe the price! I ended up getting another set. Best night sleep in long time.

Helpful?54IPP9DRL5JC13767370453
Sep 30, 2019
Reviewer name: Badgirl
5 out of 5 stars
5 out of 5 stars review

Great pillows

These pillows are very comfortable, best pillow I’ve had in a long time. The perfect combination of firm and softness. I will be ordering more. Shipping was fast too.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Nov 29, 2021
Reviewer name: court
3 out of 5 stars
3 out of 5 stars review

decent

good firm pillows tend to flatten though after you’ve had them for about a week or so. I have to keep refluffing and I thought they were just supposed to bounce back.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
reply from SertaTeam

Hi there! We are sorry that the Serta Pillow has not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

May 5, 2022
Reviewer name: Joey
2 out of 5 stars
2 out of 5 stars review

More like smelly nights.

Pillows feel okay enough. Like other reviewers state. Not really cooling pillows. But the smell. God awful. Aired out for about 48 hours in open air... not even a dent in the smell. Will be retuning.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Feb 10, 2021
Reviewer name: Michelle
1 out of 5 stars
1 out of 5 stars review

Price was good but product not

They looked great price was great but after a week they became lumpy and distorted and i cannot get them back into shape. They dont even look like pillows anymore. Also supposed to help my neck but i feel they made my neck worse.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!