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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,744 ratings3,570 reviews
  1. 5 stars57% (4,427)
  2. 4 stars15% (1,171)
  3. 3 stars10% (785)
  4. 2 stars6% (469)
  5. 1 star12% (892)

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Showing 3,021-3,030 of 3,570 reviews
Nov 22, 2022
Reviewer name: Tonya
1 out of 5 stars
1 out of 5 stars review

Horrible chemical smell

I opened them and put them outside for 24 hours to get rid of the smell. We are on an 8 hour road trip and all we can smell is the chemical smell from the pillows. I'm tempted to just toss them out they're so bad, but we need pillows for our trip!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Tonya. We are sorry that the Serta Gel Memory Foam Cluster Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Nov 27, 2020
Reviewer name: Emma
2 out of 5 stars
2 out of 5 stars review

You get what you pay for...

After a couple of nights on this pillow, I decided this was not for me. No support and overly firm (thin slab of concrete came to mind but I am sure I am exaggerating!!). The pillow is pretty thin and just not comfortable.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 24, 2023
Reviewer name: Lo
5 out of 5 stars
5 out of 5 stars review

Amazing pillows

I have bought several packs of these over the last few years. They are my kids, mine and our cats favorite pillows. They are the most comfy pillow I have ever slept on.

Helpful?54IPP9DRL5JC13767370453
Aug 11, 2024
Reviewer name: Smith
2 out of 5 stars
2 out of 5 stars review

Not my best purchase

I was chasing the pillow all night. All the filling moved away from my head. My husband was also disappointed as it deflated too much for him as well.

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Aug 27, 2018
Reviewer name: Tara
5 out of 5 stars
5 out of 5 stars review

Best Pillows!

These are the pillows I've been searching for my whole life. They fluff up perfectly, stay cool all night, provide the perfect amount of support while being exceptionally soft. I love these pillows!

Helpful?54IPP9DRL5JC13767370453
Jul 24, 2025
Reviewer name: Misrepresentation
2 out of 5 stars
2 out of 5 stars review

Misrepresentation

Says that it has Gel Memory Foam, but if you open them up, it just has regular foam bits and pieces in them. I would add pictures, but it's not letting me.

Helpful?54IPP9DRL5JC13767370453
Jan 18, 2018
Reviewer name: Jeff
1 out of 5 stars
1 out of 5 stars review

Poor quality

I bought these less then a week now and they are already flat and chunky feeling quality is down I purchased these a few times before and never had this issue

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Aug 17, 2025
Reviewer name: Kimberly
5 out of 5 stars
5 out of 5 stars review

Great Set of Pillows!

i love these pillows! Great for back sleepers and side sleepers. Just firm enough. Furmness is adjustable, but i left them as is and they work great! Great price for a wonderful set of pillows.

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Mar 4, 2022
Reviewer name: MK
4 out of 5 stars
4 out of 5 stars review

They aren't very cooling

I love them! I do have to replace them after a year. I don't mind! When they go flat for me, my partner wants it. We don't have problems with it. We LOVE them. Been buying them for about 6 years now.

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Feb 16, 2021
Reviewer name: Beautiful
3 out of 5 stars
3 out of 5 stars review

Stinky pillows

On this Saturday I bought 12 packs of of pillows. That is a total of 24 pillows some are Fluffy some are Flats and they Stink really bad I will be returning them today.....

Helpful?54IPP9DRL5JC13767370453