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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,744 ratings3,570 reviews
  1. 5 stars57% (4,427)
  2. 4 stars15% (1,171)
  3. 3 stars10% (785)
  4. 2 stars6% (469)
  5. 1 star12% (892)

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Showing 3,061-3,070 of 3,570 reviews
Dec 14, 2022
Reviewer name: Bad pillow
1 out of 5 stars
1 out of 5 stars review

Terrible

Bought these pillows before and they were great, terrible now.these are definitely different quality then the ones before, im returning them. This was a waste of money. Flat afternoon even a full night!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. Thank you for taking the time to provide your feedback on the Gel Memory Foam Cluster Pillows. We&#39;re sorry to hear that they did not work out and are happy to provide some additional information.<br /><br />Although you mentioned that you&#39;re planning to return the pillows, we also wanted to provide you with the contact information for our manufacturing partner, FXI, should you want to follow up with them for assistance. FXI can be reached by phone at 888-999-0499 or via email at customerservice&#64;sleepinnovations.com. They can answer any questions you may have or assist with a warranty claim if needed.<br /><br />We hope this helps! Best, The Serta Team

Nov 3, 2020
Reviewer name: Beatrice
1 out of 5 stars
1 out of 5 stars review

Awful

These are nice if you are looking for sandbags because that's exactly what they are. They provide no comfort and are so heavy, smelly, and stiff. Now I know why they're only ten dollars.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 6, 2018
Reviewer name: Wichita Angel
2 out of 5 stars
2 out of 5 stars review

Not enough support

We brought these 4 months ago and have decided they are not for us. They make your head sink into the pillow and then flattens around your head. Not enough neck support then. Wish I could get my money back

Helpful?54IPP9DRL5JC13767370453
Aug 11, 2024
Reviewer name: Smith
2 out of 5 stars
2 out of 5 stars review

Not my best purchase

I was chasing the pillow all night. All the filling moved away from my head. My husband was also disappointed as it deflated too much for him as well.

Helpful?54IPP9DRL5JC13767370453
May 14, 2020
Reviewer name: Nique
5 out of 5 stars
5 out of 5 stars review

BEST PILLOWS

This twin pack of pillows is a great buy! The pillows are nice and firm bit heavy then normal cotton pillows. If you looking for comfy firm with coolness these are pillows you need!

Helpful?54IPP9DRL5JC13767370453
Jul 13, 2021
Reviewer name: Carol E
5 out of 5 stars
5 out of 5 stars review

Superb

I bought these pillows and I love them. They are very contouring and very comfortable for me as a side sleeper. I have slept on these pillows for a month and they have kept their shape. Oh and the price is really nice.

Helpful?54IPP9DRL5JC13767370453
May 30, 2021
Reviewer name: SRY
1 out of 5 stars
1 out of 5 stars review

Becomes flat within minutes

The packaging on this say the pillow never gets flat. Within minutes of laying on it, it flattens where you lay your head and constantly have to change positions and flip/rotate the pillow.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Sry, Thank you for taking the time to leave us a review. We are sorry about your experience with the Serta Gel Memory Foam Cluster Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!

Jul 29, 2018
Reviewer name: Haydee
1 out of 5 stars
1 out of 5 stars review

IT DOES GET FLAT

It’s a really good pillow, but IT DOES GETS FLAT AFTER ONE NIGHT! It’s very frustrating- that my boyfriend threw this pillow across the room in the middle of the night. I would have to plumb it back to shape sometimes up to twice a night.

Helpful?54IPP9DRL5JC13767370453
Jul 26, 2025
Reviewer name: Gloria
3 out of 5 stars
3 out of 5 stars review

The pillow is satisfactory, but it lacks a cooling effect. When an item is advertised with "cooling" in its name, one would anticipate experiencing that feature. Its absence is rather disheartening.

Helpful?54IPP9DRL5JC13767370453
Aug 22, 2024
Reviewer name: Charles
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great deal & comfort

Very comfortable pillow

Helpful?54IPP9DRL5JC13767370453